Whole Home Protection

No, your receipt is not required to file a claim with a Whole Home Protection Plan.

No. You do not need to register your plan for it to be active. 

If you want to cancel your plan, call us at 877.665.0344. 

The Whole Home Protection Plan covers eligible electronics in your home for mechanical and electrical failures during normal use, plus life's accidents like drops and spills.

Once you purchase the plan, any eligible electronics you already own, plus eligible electronics you buy while your plan is active, are automatically covered. It doesn't matter where or when you bought them, and you can cover as many items as you need.

Cell phones and appliances do not qualify for the plan.

There is a $2,000 per claim limit and an aggregate claim limit of $5,000 during a 12 month period.

The Whole Home Protection Plan covers your current electronics, plus ones you buy while your plan is active, including:

• LCD and LED TVs
• Smart home devices
• Computers
• Tablets
• Printers
• Modems
• Routers
• Home theater systems
• Gaming consoles
• Desktop speakers
• And more

There are also additional requirements for some items to be eligible for coverage:

• Windows computers must be using a Windows operating system currently supported by Microsoft.
• Android computers must be currently supported by the manufacturer’s warranty
• Apple computers must be using an Apple operating system version currently supported by Apple.
• Smart home devices must use a communication protocol enabled by one of the following: Wi-Fi, ZigBee, Z-Wave, Thread Group, or another networking solution approved by us.

The Whole Home Protection Plan does not cover:

• Appliances
• Cell phones
• Pre-existing conditions
• Rented or leased products
• Items in storage
• Theft or loss
• Manufacturer recalls
• Maintenance or cleaning
• Products without serial numbers
• Insect or animal damage
• Cosmetic defects
• Software repair, damage, loss, or virus

There are additional exclusions listed in the plan’s Terms & Conditions, which you can find here.

Most manufacturers’ warranties only cover one specific item for a set amount of time. The manufacturer’s warranty also usually only covers defects in materials or workmanship. Most don’t cover power surges or breakdowns during normal use.

But with the Whole Home Protection Plan, you can cover as many eligible items—new and existing—for as long as your plan is active. The plan covers mechanical and electrical failures during normal use, including power surges, plus life's accidents like drops and spills. No proof of purchase is required, and you don’t need to register your products.

Coverage starts as soon as you purchase the plan. 

In most cases, homeowner’s and renter’s insurance will cover a loss due to theft, fire, wind or storm damage. The Whole Home Protection Plan will cover the repair or replacement of your covered items in the event of a mechanical or electrical failure during normal use including power surges.

A service fee is a non-refundable fee that is due before each repair or replacement provided under the plan. You must pay the service fee with a valid debit or credit card before we service or replace your item.

No. As long as you have an active plan, your eligible electronics are covered.

No. There is no need to keep receipts. 

You can file a claim at AllstateProtectionPlans.com/frontdoor. Many claims are approved instantly. For others, a specialist will guide you through next steps.

For smaller products, we will send you a prepaid shipping label so that you can mail it in for repair. We cover shipping to and from the repair depot.

For larger products such as TVs, we will schedule a convenient in-home service appointment.

You will need to provide the make and model number of your eligible product. In some cases, the serial number may also be required. 

There is no limit to the number of claims you can file while your plan is active.

No. All electronics brands are covered. 

If you need a replacement, you will receive a product that has equal or similar features, and functionality that performs to the factory specifications of the original product. 

Yes. You should back up any data on your devices and wipe any sensitive information prior to repairs as some repairs may cause files to be deleted.