New Plan - content-hero
Welcome to SquareTrade
Want to learn about your plan?
Got a question? You’re in the right place.
New Plan - What does plan cover
What does my plan cover?
There are two types of plans: Plans with Accident Protection and Standard Plans. The only difference is that Plans with Accident Protection cover accidents like drops and spills, while Standard Plans do not.
What if I don’t know what kind of plan I bought?
- If you bought your plan in a store, check your receipt or purchase documents
- If you purchased your plan online, check your confirmation email or plan contract email for “coverage type”
- If you purchased your plan on QVC or HSN (Home Shopping Network), check your welcome email or the letter you received in the mail
What does a Standard Plan cover?
You’re covered if your item stops working on its own or stops working from normal use. Some examples are:
Mechanical & Electrical Failures
Speaker/Sound Failure
Screen Failure
Won’t Power On
Power Supply Burnout
Remote Failure
Standard Plans do not cover:
- Accidents like drops and spills
- Physical (cosmetic) damage
- Replaceable parts (bulbs, etc.)
- Commercial use
- Intentional damage
- Loss or theft
What do Plans with Accident Protection cover?
You're covered for everything the Standard Plan covers, plus accidents like:
Drops & Cracked Screens
Spills & Liquid Damage
New Plan - When does coverage start
When does my coverage start?
For new items, your coverage starts on the day you purchased your plan. For some used items, there may be a short waiting period immediately after purchase. If you purchased a plan for a used item, check your plan contract (under “Waiting Period”) to see if one applies.
Standard Plan
Coverage for SquareTrade standard plans begins on the day you purchased the plan. During the Manufacturer’s warranty (typically 90 days to one year after item purchase), SquareTrade will refer you to the manufacturer for service if the issue with your item is covered by their warranty. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your SquareTrade plan, SquareTrade will cover it.
Example 3-Year Standard Plan
Year 1
Years 2 - 3
During the manufacturer’s warranty (typically up to one year, may vary by manufacturer and model), you will be referred to the manufacturer for service if the issue is covered by their warranty.
Coverage is extended by SquareTrade for two extra years.
Plans with Accident Protection
Coverage is the same as a SquareTrade Standard Protection Plan (above), with the addition of accident protection which is covered by SquareTrade from the day you purchased your plan.
Example 3-Year Plan with Accident Protection
Year 1
Years 2 - 3
Mechanical & Electrical Failures
During the manufacturer’s warranty (typically up to one year, may vary by manufacturer and model), you will be referred to the manufacturer for service if the issue is covered by their warranty.
Coverage is extended by SquareTrade for two extra years.
Accidents Like Drops & Spills
Item is covered by SquareTrade from the date of purchase.
New Plan - How does manu warranty work with ST
How does the manufacturer’s warranty work with SquareTrade?
Most products purchased new come with a manufacturer’s warranty that covers defects due to parts or workmanship, generally up to one year from the date of purchase. During this time, all protection plans (including SquareTrade) will refer you to the manufacturer if there’s an issue with your item that is covered by their warranty so that they can resolve it.
If there is an issue that is not covered by the manufacturer during the warranty period but is included in your SquareTrade plan, SquareTrade will cover it. After expiration of expiration of the manufacturer’s warranty, SquareTrade covers all issues included in your plan for the remainder of the plan term.
For new items, your coverage starts on the day you purchased your plan. For some used items, there may be a short waiting period immediately after purchase. If you purchased a plan for a used item, check your plan contract (under “Waiting Period”) to see if one applies.
For Standard Plans, SquareTrade coverage begins immediately after the manufacturer’s warranty expires (there is no gap in coverage). If the plan includes Accident Protection, accident damage is covered by SquareTrade from the day you purchased your plan.
New Plan - Do I need to register my plan
Do I need to register?
- No, registration is completely optional
- You do not need to register for your plan to be active or to file a claim
- Registration may speed up the claim process if you ever do need to file a claim, otherwise there is no need as long as you keep your item receipt
If you would still like to register your plan:
Wait 3 days if you just bought your plan.
Go to squaretrade.com/register. We'll start by finding your plan.
Have your receipt on hand in case you need to upload it.
Important: You cannot register over the phone.
Registration requires creating a password and username online, and uploading information.
Why wait 3 days?
It can take up to 3 days for a retailer (where you bought your plan) to send us the necessary information needed for registration.
Activation for Mobile Protection Plans:
If you bought a mobile phone protection plan directly from squaretrade.com and are looking to activate your plan, go to our activation instructions instead.
New Plan - What if my item stops working
What if my item stops working?
If your protected item stops working, SquareTrade makes filing a claim quick and easy. Visit our file a claim page to get started. You do not need to register your plan ahead of time.
File a claim online at squaretrade.com/claim, 24/7.
Have your receipt and protected item with you.
Some claims are approved instantly. In other cases, we'll work with you on next steps.
We’ll repair your item. If we can’t repair it, we’ll send you a replacement or reimburse you for one.
New Plan - Additional FAQ
Additional FAQs
How do I update my plan or account information?
What happens when I file a claim?
Have a question you don’t see here? Visit our help page at squaretrade.com/help.
