Have questions or want to chat with us?

For answers to common questions or to chat with an agent, click the "get help" button below. This will take you to our FAQs page, where you will have the option to chat with an agent. Just look for the "Need help?" agent chat tab in the bottom right of your browser window.


If you need to file a claim for your broken item, click the "file a claim" button below. This will take you to our claims page where you can start your claim. No matter what the issue is with your item, this is the best place to start. Many claims are approved instantly. In other cases, an agent will help you with next steps. 

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Allstate Protection Plans/SquareTrade

U.S Headquarters
2000 Sierra Point Pkwy, Ste 300
Brisbane, CA 94005

Denver Regional Office
WeWork: The Triangle Building
1550 Wewatta Street
Denver, CO 80202

Do not send your damaged items to these addresses. Allstate Protection Plans is not responsible for items shipped to these locations. Employees at these offices do not process claims. If you need to know where to send your item(s) for repair, refer to the claim approval email you received or contact us via chat at allstateprotectionplans.com/help.

SquareTrade UK
5 Golden Square
United Kingdom

SquareTrade Australia Pty Ltd
5/173 Burke Road,
Glen Iris, VIC 3146

SquareTrade Japan G.K.
WeWork: Iceberg
6-12-18 Jingumae
Shibuya, Tokyo, 150-0001

Customer Service

Find answers to common questions on our FAQs page 

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