Privacy Policy

1. Purpose of Privacy Policy

This privacy policy ("Privacy Policy") describes how SquareTrade, Inc. and its related companies ("SquareTrade") collect, use, and share personal information of consumer users of their websites  ("Personal Information") located at www.squaretrade.com and  http://m.squaretrade.com (collectively the "Sites" and each individually a "Site") and mobile applications ("Mobile Applications"). This Privacy Policy explains our online information practices regarding the collection of information that we collect about you, how we use that information and the choices that you can make regarding your Personal Information. This Privacy Policy does not apply to websites, applications, or services that do not display or link to this statement or that display or link to different privacy statements. If you have questions or complaints regarding SquareTrade's privacy policy or practices, please contact us at privacy@squaretrade.com.

2. A Note to Users Outside of the United States.

If you are a non-U.S. user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy.  In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country.  By providing your data, you consent to such transfer.

3. Information We Collect.

Information Collected by Our Sites and Mobile Applications
We collect information about you in various ways when you use our Sites and Mobile Applications.  SquareTrade may automatically collect certain information from you regarding your use of our Sites including, but not limited to:

  • Cookies. We may automatically collect information using cookies. A cookie is a small data file stored on your hard drive by a website. Cookies help us make our Site and your visit better. We use cookies to see which parts of our Site people use and like and to count visits to our Site. Most web browsers automatically accept cookies, but you can generally change your browser's settings to display a warning before accepting a bookie, or to block all cookies. However, please note that if you choose disable the receipt of cookies, certain features of the Site may not function properly or may be unavailable. Visit www.aboutcookies.org to learn about how to delete and control cookies using the main browser types.
  • Pixel Tags. We may collect information using Pixel Tags. Pixel Tags are small blocks of code that may be used on our Sites or in our emails. We use Pixel Tags to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.
  • Third Party Analytics. We work with third party analytic vendors, consultants, and other service providers on our Site, who may also use Cookies and Pixel Tags to collect and store information such as how users interact with our Site, how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site.
  • Account. We collect, and associate with your account, information such as your name, email address, phone number, payment information, mailing address.
  • Usage. We may also collect information about your device you use to access our Sites. This includes IP addresses, browser information, access times, and language.
  • Mobile Applications. When you download or use our Mobile Applications, we may automatically collect and store some or all of the following information from your mobile device, including but not limited to:
    • A unique identifier for your device (UDID and IMEI)
    • The device type and mobile operating system
    • The type of mobile internet browsers and software
    • Your user settings
    • Information about your use of our Mobile Applications
    • Information allowing us to personalize the services and available content
    • Your geographical location (geolocation) if you consent to that service

We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices provide users with the ability to turn off or disable location services. Most likely, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer. Additionally, we may use your non-identifiable Personal Information to improve application features and functionalities.

Information You Provide to Us

We may collect Personal Information from you, such as your name, mailing address, and phone number, from you when you create an account to log in to our Sites.  When your order services from us, we will collect all information necessary to complete the transaction, including your name, credit card information, billing information and shipping information.  Subject to the settings unique to your mobile device, you may also have the option to email various documents to us that are pertinent to your user experience.

Information Collected About You from Third Parties

We may also obtain information from other sources and combine that with information we collect on our Sites or Mobile Applications.

Third Party Advertisements

We may also use third parties to display advertisements on our Sites and/or to manage our advertising on other sites. Certain third parties may automatically collect information about your visits to this and other websites, including: your IP address, your internet service provider, and the browser you use to visit our Site, (but not your name, address, email address or telephone number). Third Parties collect this information using Cookies, Pixel Tags and other technologies. Information about your activities on our Sites, Mobile Applications, and other websites may be used, among other things, to provide you with targeted advertising based upon your interests, and to assist us to better understand the usage and visitation of our Site and the other sites tracked by these third parties. Please note that this Privacy Policy does not apply to, and we are not responsible for tracking by third party advertisers. You are encouraged to read the privacy policies of those advertisers, sites, applications or other third parties to learn about their use of cookies and other technology. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices.

How We Respond to Do Not Track Signals

We do not currently respond to "do not track" signals or other mechanisms that might enable consumers to opt out of tracking on our Site.

4. Our Use and Disclosure of Your Information.

Our Use

We use Personal Information collected through our Sites and Mobile Applications for purposes described in this Policy or disclosed to you on our Sites and/or Mobile Applications. We may use your information accordingly to:

  • Operate and improve the functionality of our Sites, Mobile Applications, products, and services;
  • Understand you and your preferences to customize and enhance your experience and enjoyment using our Sites, Mobile Applications, products, and services;
  • With permission, utilize your location and/or proximity to a targeted retail store to push offers and promotional coupons to your mobile device;
  • Respond to your comments and questions and provide customer service;
  • Provide and deliver products and services that you request;
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Communicate with you about promotions, upcoming events, and other news about products and services offered by SquareTrade and our selected partners;
  • Link or combine this information with other Personal Information we receive from third parties to help understand your needs and provide you with better service.

Disclosure of Your Information

SquareTrade may store and process Personal Information within the United States and other countries.
We share your Personal Information with third parties as follows:

  • With our third party vendors, consultants, and other service providers who work for us and need access to your information to provide these services to us;
  • In connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company;
  • In the event of an insolvency, bankruptcy, or receivership, Personal Information may also be transferred as a business asset;
  • With our parent company, subsidiaries, joint ventures, or other companies under a common control, in which case we will require such affiliates to honor this Privacy Policy;
  • With your consent; and/or
  • To (i) comply with laws or to respond to lawful requests and legal process, (ii) to protect the rights and property of SquareTrade our agents, customers, members and others including to enforce our agreements, policies and terms of use or (iii) in an emergency to protect the personal safety of SquareTrade, its customers, or any person.

5. Information You Share.

Our policy only addresses the use and disclosure of information we collect from you through our Sites and/or Mobile Applications, and does not cover partners on behalf of whom we perform services, or any third-party sites or their services, including social networking services that may be made available through our Sites. If you disclose your information to any third party, we suggest that you consult the privacy policies of such third parties as different rules will likely apply to their use or disclosure of your Personal Information.

6. Choice/Opt Out.

By registering on our Sites or over the phone, you agree to receive marketing communications from SquareTrade (including but not limited to newsletters, e-mail, direct mail, phone calls, etc.) and will also be automatically enrolled in SquareTrade's Rewards Program.
You may opt out of receiving our newsletter and/or marketing and promotional communications from SquareTrade at any time by: (a) clicking on the "unsubscribe" link that appears in all of our emails; (b) changing the communication preferences for your account by going to the My Profile page at www.squaretrade.com/my-profile or (c) contacting us via e-mail at privacy@squaretrade.com. To specifically opt out of the SquareTrade Rewards Program, please contact us via e-mail at privacy@squaretrade.com.
If you opt out, we may still send you non-promotional emails, such as emails about your accounts, our ongoing business relations, or to respond to your requests and inquiries.

7. Contact Information.

We welcome your comments or questions about this Privacy Policy or the practices described herein. You may contact us at SquareTrade, Inc. Attn: Legal Department, 360 3rd Street, 6th Floor, San Francisco, CA 94107. To request access to, changes, or updates to your information please contact us at privacy@squaretrade.com

8. Modifications to this Policy.

We welcome your comments or questions about this Privacy Policy or the practices described herein. You may contact us at SquareTrade, Inc. Attn: Legal Department, 360 Third Street, 6th Floor, San Francisco, CA 94107. To request access to, changes, or updates to your information please contact us at privacy@squaretrade.com

Last updated 7-25-2014
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