Privacy Policy

1. Purpose of Privacy Policy

This privacy policy ("Privacy Policy") describes how SquareTrade, Inc. and its related companies ("SquareTrade") collect, use, and share personal information of consumer users of their websites, www.squaretrade.com, www.squaretrade.co.uk, http://m.squaretrade.com and www.squaretrade.de (collectively the "Sites" and each individually a "Site"). This Privacy Policy explains our online information practices regarding the collection of information that we collect about you, how we use that information and the choices that you can make regarding your personal information. This Privacy Policy does not apply to websites, applications, or services that do not display or link to this statement or that display or link to different privacy statements. If you have questions or complaints regarding SquareTrade's privacy policy or practices, please contact us at privacy@squaretrade.com.

2. U.S. - EU Safe Harbor Privacy Statement.

We comply with the U.S. - E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. We have certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SquareTrade's certification, please visit http://www.export.gov/safeharbor/.

Dispute Resolution
If you have questions or concerns regarding this Policy, you should first contact privacy@squaretrade.com. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, or by fax at 415-520-3420 or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.

3. Information We Collect.

We collect information about you in various ways when you use our Sites. SquareTrade may automatically collect certain information from you regarding your use of our Sites. For example, when you visit our Sites your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our site are logged automatically. SquareTrade gathers this data so it can analyze how you use our Sites, improve and customize our content, product offerings, layout and services.

  • Cookies. We may automatically collect information using “cookies.” A cookie is a small data file stored on your hard drive by a website. Cookies help us make out Site and your visit better. We use cookies to see which parts of our Site people use and like and to count visits to our Site. Most web browsers automatically accept cookies, but you can generally change your browser's settings to display a warning before accepting a bookie, or to block all cookies. However, please note that if you choose disable the receipt of cookies, certain features of the Site may not function properly or may be unavailable. Visit www.aboutcookies.org to learn about how to delete and control cookies using the main browser types.
  • Pixel Tags. We may collect information using Pixel Tags. Pixel Tags are small blocks of code that may be used on our Sites or in our emails. We use Pixel Tags to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.
  • Third Party Analytics. We work with third party analytic vendors, consultants, and other service providers on our Site, who may also use Cookies and Pixel Tags to collect and store information such as how users interact with our Site, how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site.
  • Mobile. When you download or use apps created by SquareTrade or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices provide users with the ability to turn off or disable location services. Most likely, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

Some examples of personal information that we may collect include device/browser information, your name, mailing address, phone number, credit card information, your IP address, and/or other information you provide us on our Sites. We may also obtain information from other sources and combine that with information we collect on our Sites. In addition, SquareTrade may use and share your personal information with its affiliates, subsidiaries, and partners and with third parties for purposes of follow-up communications, notices, and/or marketing.

Third Party Advertisements

We may also use third parties to serve ads on our Sites or to manage our advertising on other sites. Certain third parties may automatically collect information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit our Site (but not your name, address, email address or telephone number). They do this using Cookies, Pixel Tags and other technologies. Information about your activities on this and other websites may be used, among other things, to provide you targeted advertising based upon your interests, and to better understand the usage and visitation of our Site and the other sites tracked by these third parties. Please note that this Privacy Policy does not apply to, and we are not responsible for tracking by third party advertisers. You are encouraged to read the privacy policies of those advertisers, sites, applications or other third parties to learn about their use of cookies and other technology. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices/.

4. Our Use and Disclosure of Your Information.

We use personal information collected through our Sites for purposes described in this Policy or disclosed to you on our Sites or in connection with our services. For example, we may use your information to:

  • operate and improve our Sites, products, and services;
  • understand you and your preferences to enhance your experience and enjoyment using our Sites, products, and services;
  • respond to your comments and questions and provide customer service;
  • provide and deliver products and services you request;
  • to send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • communicate with you about promotions, upcoming events, and other news about products and services offered by SquareTrade and our selected partners;
  • link or combine it with other personal information we get from third parties, to help understand your needs and provide you with better service.

SquareTrade may store and process personal information in the United States and other countries.

We share your personal information with third parties as follows:

  • with our third party vendors, consultants, and other service providers who work for us and need access to your information to provide these services to us;
  • in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company;
  • with your consent;
  • to (i) comply with laws or to respond to lawful requests and legal process, (ii) to protect the rights and property of SquareTrade our agents, customers, members and others including to enforce our agreements, policies and terms of use or (iii) in an emergency to protect the personal safety of SquareTrade, its customers, or any person.

5. Information You Share.

Our policy only addresses the use and disclosure of information we collect from you through our Sites, and does not cover partners on behalf of whom we perform services, or any third-party sites or their services, including social networking services that may be made available through our Sites. If you disclose your information to any third party, we suggest that you consult the privacy policies of such third parties as different rules will likely apply to their use or disclosure of your personal information.

6. Choice/Opt Out.

By registering on our Sites or over the phone, you agree to receive marketing communications from SquareTrade (including but not limited to newsletters, e-mail, direct mail, phone calls, etc.) and will also be automatically enrolled in SquareTrade's Rewards Program.

You may opt out of receiving our newsletter and/or marketing and promotional communications from SquareTrade at any time by (a) clicking on the "unsubscribe" link that appears in all of our emails; (b) by changing the communication preferences for your account by going to the My Profile page at www.squaretrade.com/my-profile or (c) by contacting us via e-mail at privacy@squaretrade.com. To specifically opt out of the SquareTrade Rewards Program, please contact us via e-mail at privacy@squaretrade.com.

If you opt out, we may still send you non-promotional emails, such as emails about your accounts, our ongoing business relations, or to respond to requests and inquiries.

7. Security of Your Personal Information.

We take steps to help protect personal information. No company can fully prevent security risks, however. Mistakes may happen. Bad actors may defeat even the best safeguards.

8. Contact Information.

We welcome your comments or questions about this Privacy Policy or the practices described herein. You may contact us at SquareTrade, Inc. Attn: Legal Department, 360 Third Street, 6th Floor, San Francisco, CA 94107. To request access to, changes, or updates to your information please contact us at privacy@squaretrade.com

9. Modifications to this Policy.

We may change our Privacy Policy from time to time. If we make any changes to this Privacy Policy, we will change the “Last Updated” date below.

Last updated 2-05-2014
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