How to Disable Activation Locks

activation lock disabling guide

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Before you send your broken device to us, you must disable any activation locks (“Find My iPhone” or “Samsung Reactivation Lock”) and iPhone Touch ID that will prevent us from recovering your device.

If you send us an activation-locked device, you may be charged a fee of $750.

Select your phone type for instructions:

1. iPhone
2. Samsung 
3. LG
4. Nokia
5. HTC
6. Motorola
7. Other Windows Phone
8. Other Android Phone

 

1. iPhone

The easiest method to remove both Find My iPhone and Touch ID is to erase your device before sending it in. Two easy options:

Option 1: On your iPhone

  1. Tap Settings > iCloud. Scroll down and tap Sign Out. In iOS 7 or earlier, tap > Delete Account.
  2. Tap Sign Out again, then tap Delete from My iPhone and enter your password.
  3. Scroll down and tap “Reset.”
  4. Go back to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My iPhone, you might need to enter your Apple ID and password.
  5. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].

Option 2: Disable Remotely

  1. Sign in to icloud.com/find with your Apple ID, select the device from the dropdown, and click Erase.
  2. After the device has been erased, click Remove from Account.

Once Find My iPhone and Touch ID are deactivated, your iPhone is ready to be sent.

Need help? Call 1-888-504-2659

2. Samsung

Find instructions for disabling Samsung Reactivation Lock for your specific model below.

For the Galaxy S5 and Note 4:

  1. From the Home screen, tap “Apps.”
  2. Tap the “Settings” app.
  3. Tap the “Security” option. If you don't see this option, you may need to select the “System” tab first.
  4. Scroll down to “Reactivation Lock.” If it is selected, tap the checkbox to un-select it. If you do not see the Reactivation Lock option, it means your device is not linked to a Samsung Account and you do not need to take any further action—your phone is ready to send.
  5. Enter your Samsung Account password as directed.
  6. You will now see the Reactivation Lock is turned off.
  7. Done! Please send your phone to us.

For the Galaxy S6 and S6 Edge:

  1. From the Home screen, tap “Apps.”
  2. Open the “Settings” app and then tap the “Personal” tab.
  3. Go to “Lock screen and Security.”
  4. Open the “Find My Mobile” option. You will be asked to enter your Samsung account credentials.
  5. Tap the slider to make sure the Reactivation Lock is turned off.
  6. Done! Please send your phone to us.

For the Galaxy S7, S7 Edge, and Note 5:

Your device does not have a Reactivation Lock. You may send to us as-is.

Need help? Call 1-888-504-2659

3. LG Phones

LG phones do not have to be deactivated. Just send your broken phone to us within 7 days.

4. Nokia Phones

Nokia phones do not have to be deactivated. Just send your broken phone to us within 7 days.

5. HTC Phones

HTC phones do not have to be deactivated. Just send your broken phone to us within 7 days.

6. Motorola Phones

Motorola phones do not have to be deactivated. Just send your broken phone to us within 7 days.

7. Other Windows Phones

Windows phones do not have to be deactivated. Just send your broken phone to us within 7 days.

8. Other Android Phones

Other Android phones do not have to be deactivated. Just send your broken phone to us within 7 days.