File a Claim

No matter what happened, start your claim here.

  • For the fastest service, file a claim online.
  • Have your receipt and covered item with you.
  • Many claims are approved instantly. In other cases, a specialist will guide you through next steps.

Or call us at 833-763-0688.

  • For the fastest service, file a claim online.
  • Have your receipt and covered item with you.
  • Many claims are approved instantly. In other cases, a specialist will guide you through next steps.

Or call us at 833-763-0688.

Register Your Plan & Save Your Receipt

You do not need to register your plan, but it can save time in the future.

  • Registration is not required for your plan to be active.
  • However, your receipt is required to file a claim and registering it now can save time if you do need to file a claim in the future.
  • Click here and follow the easy instructions to save your receipts.
  • Registration is not required for your plan to be active.
  • However, your receipt is required to file a claim and registering it now can save time if you do need to file a claim in the future.
  • Click here and follow the easy instructions to save your receipts.
Premium Tech Support
Smart Appliances, Smart Home & Wi-Fi-enabled Devices

Certified technicians ready to help.

  • Setting up a new purchase or device.
  • Connecting your device to Wi-Fi or other devices.
  • Tech support advice when you need it.

See the Terms of Service.

  • Setting up a new purchase or device.
  • Connecting your device to Wi-Fi or other devices.
  • Tech support advice when you need it.

See the Terms of Service.

Additional Program Benefits

Included with most major appliance, tractor and mower plans.

  • 50% reimbursement for covered preventative maintenance parts and cosmetic parts replacements.*
  • Cover up to $300 of spoiled food per claim caused by mechanical failure of a protected refrigerator or freezer.
  • No Service Claim Reward: 30% reimbursement of major appliance plan price if no service claimed is filed during protection plan term.

See the Terms & Conditions.

*Total preventative maintenance parts and cosmetic parts replacements reimbursements not to exceed $500 per plan for major appliances, mowers and tractors.

  • 50% reimbursement for covered preventative maintenance parts and cosmetic parts replacements.*
  • Cover up to $300 of spoiled food per claim caused by mechanical failure of a protected refrigerator or freezer.
  • No Service Claim Reward: 30% reimbursement of major appliance plan price if no service claimed is filed during protection plan term.

See the Terms & Conditions.

*Total preventative maintenance parts and cosmetic parts replacements reimbursements not to exceed $500 per plan for major appliances, mowers and tractors.

FAQs

Yes, your receipt is required to file a claim. Click here and follow the easy instructions to save your receipt.

For major appliance protection plans:
You will need the Order Number located on your Merchandise & Service Summary.

For all other protection plans:
You will need your item receipt.

During the first 90 days of your protection plan:
If you purchased your The Home Depot Protection Plan in-store or online within the past 90 days, bring the receipt for your plan back to any The Home Depot store or call 800-466-3337 for a full refund.

After the first 90 days of your plan:
You can cancel it here.

Major Appliances

Most major appliances come with a manufacturer’s warranty that lasts one year from the date of purchase and covers product defects, breakdowns, plus mechanical and electrical failures. If there is an issue during this time that is covered by the warranty, you will be referred to the manufacturer for service. If there is an issue that is not covered by warranty but is included in your The Home Depot Protection Plan, the plan will cover it.

After the manufacturer’s warranty expires, your appliance is covered by your The Home Depot Protection Plan for the remainder of its 3 or 5-year plan term (depending on plan length).

General Merchandise

Most products come with a manufacturer’s warranty that lasts 90 days to one year from the date of purchase and covers product defects, breakdowns, plus mechanical and electrical failures. If there is an issue during this time that is covered by the warranty, you will be referred to the manufacturer for service. If there is an issue that is not covered by the warranty but is included in your The Home Depot Protection Plan, the plan will cover it.

Your item is covered for 2 or 3 (depending on plan length) additional years after the manufacturer’s warranty expires.

Water Heaters

Your water heater is covered for 5 additional years after the manufacturer’s warranty expires for labor costs associated with mechanical and electrical failures plus product breakdowns during normal use.

Enter the zip code of the address where service will take place (where your covered appliance is located) to check for your specific repair service guarantee.

 

We guarantee a service appointment will be available within 2 or 3 days of your approved claim (based on your location) or you’ll receive a $50 check or The Home Depot eGift Card.

If your plan includes preventative maintenance parts (e.g., refrigerator filter, lawn mower blade, etc.), or cosmetic parts, you can submit a request to be reimbursed for these expenses. Please email a photo of your receipt for the maintenance item, plus the original receipt for the covered item and protection plan to hdpp_reimbursements@squaretrade.com. Once approved you will be reimbursed up to the amount of your plan benefit.

Terms & Conditions
View full Terms & Conditions for complete coverage details.