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LONDON, UK – October 17, 2013 – SquareTrade®, the top-rated protection plan trusted by millions of happy customers, today announced it won the UK's prestigious Global Business Excellence Award for Outstanding Customer Service. Judged by an independent panel of industry executives across sectors, SquareTrade was singled out for its exceptional customer service and its "no-quibble, go-the-extra-mile" policies that are rapidly changing how consumers feel about extended warranties.
Commenting on SquareTrade's win, Chairman of the Judges Andrew Areoff said, "SquareTrade is taking the consumer extended warranty industry by storm by offering a refreshing new approach to customer service in a sector that up until now was not known for helping customers to make a claim. Their no-quibble, go- the-extra-mile policies, SquareTrade puts the customer first and foremost. With business doubling every year, SquareTrade exemplifies how customer service is absolutely vital for business growth. Well done to SquareTrade for showing how important customer service is, even in after-sales follow-through."
"Outstanding customer service is the fundamental core of our organization, and we are very proud of that. Customers expect real value and high quality service when they buy a SquareTrade extended warranty – a testament to the consistency and care we take with every interaction," said Kevin Gillan, managing director of SquareTrade Europe. "Winning this award is important recognition of our approach to protecting people's devices, and our disruption of an industry in sore need of change."
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life's frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today's consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade's investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.co.uk.