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We're here to help.

Find it. Love it. Protect it.

Filing a claim

File a claim

No matter what happened, start your claim here.

  • For the fastest service, file a claim online.
  • Have your receipt and covered item with you.
  • Many claims are approved instantly. In other cases, a specialist will guide you through next steps.


start claim

Register your plan

You do not need to register your plan, but it can save time in the future. 

  • Registration is not required for your plan to be active.
  • However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. 
  • Click here and follow the easy instructions to save your receipt. 



Tech support

TVs, Laptops, Tablets, Home Theater (Audio), and Select Portable Electronics 

Certified technicians available to help 24/7. 

  • Setting up a new appliance or device.
  • Connecting your device to Wi-Fi or other devices.
  • Tech support advice when you need it. 

See the Terms of Service.

get tech support

Additional Appliance program benefits

Included with most major appliance plans. 

  • 50% reimbursement for covered preventative maintenance parts and cosmetic parts replacement. Up to $50 per year. 
  • Covers up to $350 of spoiled food per claim causeed by mechanical failure of a protected refrigerator or freezer. 
  • Covers up to $50 for laundry services if we can't repair your washer or dryer within 14 days of our initial on-site service visit. 

See the Terms & Conditions.

redeem benefits

Additional Furniture & Flooring program benefits

Included with select furniture and carpet plans. 

  • Premium Furniture Plan: For leather, fabric, or case goods items over $1,000, one cleaning is included. 
  • Carpet Complete Plan: One cleaning is included.
  • Carpet Plus Plan: Two cleanings are included. 

See the Terms & Conditions.

redeem benefits


Don't see your question below? No worries. Quickly find the information you're looking for on our FAQs page

Yes. Your receipt is required to file a claim. 

Most products come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. If there is an issue during this time that is covered by the warranty, you will be referred to the manufacturer for service. 

If your plan includes preventative maintenance (e.g., refrigerator filter, lawn mower blade, etc.), you can submit a request to be reimbursed for these expenses. Please email a photo of your receipt for the maintenance item or service and the original receipt for the covered item and plan to Once approved you will be reimbursed up to the amount of your plan benefit.

If your plan includes additional Furniture and Flooring Program Benefits (e.g. carpet cleaning, furniture cleaning, etc.), you can submit a request for service to with your plan number and we will reach out to you within 24 hours for next steps.

During the first 30 days of your protection plan:
If you purchased your protection plan at NFM, bring the receipt for your plan back to NFM for a full refund.

After the first 30 days of your plan:
You can cancel it here.

Allstate Protection Plans service page

Terms & Conditions

View full Terms & Conditions for complete coverage details.

terms & conditions terms & conditions