If you need assistance in resolving your dispute, SquareTrade offers the services of professional mediators. You may choose to hire a mediator for a nominal fee. For cases involving eBay transactions, the cost to hire a mediator to help you resolve issues or to have negative feedback withdrawn, is $20 per case.
Mediation Discounts
SquareTrade offers mediation discounts for SquareTrade Seal Members. If you are a Seal Member on the Preferred Plan, SquareTrade currently offers a promotional 50% discount on mediation fees.
If your dispute is not regarding an eBay transaction, please customer support for pricing.