Resolve issues before they become chargebacks.
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| If you have ever had to deal with a buyer chargeback, you know how much of a hassle they can be. You probably also know that credit card companies do a lot to protect buyers, and very little to protect sellers.
SquareTrade gives you a first line of defense by helping you resolve disputes BEFORE they turn into chargebacks. |
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Chargeback Costs Here's what you would end up paying for a chargeback on a $20 camera: + $20 Purchase - $20 Value of item - $20 Paid to customer - $25 fee paid to the credit card company = $45 you've just lost |
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SquareTrade resolves disputes
SquareTrade is eBay's preferred dispute resolution provider, and has a history of resolving disputes both online and offline.Our Online Dispute Resolution service handles over 150,000 cases every year, with a 90% success rate for completed cases.
How SquareTrade reduces chargebacks.
The most common cause of chargebacks occurs when a buyer feels that resolving a dispute with a seller is more troublesome than filing a dispute with their credit card company.
The SquareTrade Seal tells buyers that you are committed to dispute resolution and mediation, providing them with an easy, structured way to resolve disputes.
When buyers know they can easily reach you and resolve the issue with you, they are much more likely to do so before they filing for a chargeback.
What the Seal Means to buyers
The Seal tells buyers:
* your identity has been verified
* you have a Superior Selling Track Record
* you have a history of solving problems when they happen
* you're committed to prompt customer service
* you disclose all pricing, shipping, and return policies before the auction ends
* you will participate in mediation, if the buyer requests it