Care Plan Price:
Coverage Start Date:
Coverage End Date:
Congratulations on purchasing this Service Agreement. Please read these terms and conditions
carefully so that you fully understand your coverage under this Agreement.
Please also review the Order Summary or purchase receipt provided to you at the time you
purchased this Service Agreement. The Order Summary defines the Covered Product, Maximum
Coverage Amount and Term of the Service Agreement.
ENTIRE CONTRACT: Unless amended by the State Specific Provisions, this Service Agreement
sets forth the entire contract between the parties and no representation, promise or condition not
contained herein shall modify these terms.
“We”, “Us” and “Our” shall mean CE Care Plan Corp except as follows: In California, “We”,
“Us” and “Our” shall mean SquareTrade, Inc.; in Wisconsin and Wyoming, “We”, “Us”
and “Our” shall mean Complete Product Care Corp. The aforementioned are located at 575
Market Street, 10th Floor, San Francisco, California, 94105. In Arizona, Oklahoma, New
Mexico, and Washington, “We”, “Us” and “Our” shall mean AMT Warranty Corp., 59
Maiden Lane, 6th Floor, New York, NY 10038; in Florida “We”, “Us” and “Our” shall mean
Technology Insurance Company, Inc. (License No. 03605), 59 Maiden Lane, 6th Floor,
New York, NY 10038. You may reach Us at 1-877 WARRANTY (1-877-927-7268).
Administrator shall mean SquareTrade, Inc. However, in Wisconsin and Wyoming, the
Administrator shall mean Complete Product Care Corp. The aforementioned Administrators
are located at 575 Market Street, 10th Floor, San Francisco, California 94105 with a telephone
number: 1-877 WARRANTY (1-877-927-7268).
The following terms are used in the Order Summary
Care Plan Price: The price you paid for this Service Agreement.
Coverage Start Date: This is the date when coverage starts under this Service Agreement.
Waiting Period: This is the amount of time from the Service Agreement Purchase Date during
which if any issues occur, they are considered pre-existing conditions and render the item
ineligible for coverage under this Service Agreement.
Coverage Term: This is the years of coverage you receive under this Service Agreement,
starting on the Coverage Start Date which begins after any Waiting Period. The Service
Agreement is inclusive of any US manufacturer's warranty that may exist during the Coverage
Term. It does not replace the manufacturer's warranty, but provides certain additional benefits
during the term of the manufacturer's warranty. This term of this Agreement is extended for the
duration of any time that the item is being repaired under this Service Agreement.
Covered Product: The product or type of product covered by this Service Agreement.
Coverage Amount: The maximum coverage amount of this Service Agreement.
Coverage Type: This defines the level of coverage such as whether your Service Agreement
includes the optional Accidental Damage from Handling (ADH) coverage.
Deductible: The applicable deductible, if any, for claims.
WHAT IS COVERED:
This Agreement will cover a mechanical or electrical failure of the covered product(s)
(”Product”) during normal usage for the Term of this Service Agreement if the Product is not
covered under any other warranty, insurance policy, or service contract.
This Service Agreement does not cover repair or replacement of the Product for any of the
causes or provide coverage for any losses set forth in the section entitled WHAT IS NOT
OPTIONAL ACCIDENTAL DAMAGE FROM HANDLING (ADH):
If you elect to include accidental damage from handling (ADH) as an integral part of Your
coverage program, it augments your Service Agreement by providing additional protection for
damage from drops, spills and liquid damage associated with the handling and use of Your
ADH does not provide protection against theft, loss, reckless, or abusive conduct associated
with handling and use of the product, cosmetic damage and/or other damage that does not
affect unit functionality, or damage caused during shipment between you and Our service
WHAT IS COVERED FOR JEWELRY & WATCHES:
||Parts and labor costs to repair the Jewelry where the problem is a result of a
failure caused by defects in workmanship and/or materials, including those resulting
from normal wear and tear such as: cracks, chips, scratches, dents, kinks, breaks,
and thinning. You will be reimbursed for SquareTrade-authorized repairs to, or
replacement of the Jewelry, at our discretion, when required due to a problem which
is not covered under any other warranty, service plan or insurance.
||Parts and labor costs to repair the Watch where the problem is the result of a
failure caused by defects in workmanship and/or materials, including those resulting
from normal wear and tear such as: watch band, case, clasp, crown, cracked crystal,
inner movement and stem. For watch band failure, we may elect to replace either
segments of the band, the complete band, or the watch, at our discretion. You will
be reimbursed for Square Trade-authorized repairs to or replacement of the Watch,
at our discretion, when required due to a problem which is not covered under any
other warranty, service plan or insurance.
WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE:
File online at www.squaretrade.com or call us toll-free at 1-877 WARRANTY (1-877-927-7268)
and explain the problem. We will attempt to troubleshoot the problem you are experiencing. If
we cannot resolve the problem, you will be directed to an authorized service center.
HOW WE WILL SERVICE YOUR ITEM:
Depending on the item and failure circumstances, We will either:
- Repair your Product, or
- Provide a cash settlement or a Gift Card reflecting the replacement cost of a new item of
equal features and functionality up to the Coverage Amount, or
- Provide a new or refurbished product of equal features and functionality
PLACE OF SERVICE
At our discretion, large items will receive On-Site Service and we will arrange to repair or
replace the Product at Your location during normal business hours. On-Site Service may
occasionally necessitate the Service Provider to bring the unit back to their shop to complete
For shippable items, We will provide a free prepaid shipping label to our authorized service
facility for repair, replacement or settlement. For fragile items like laptops, we may also provide
you with a free prepaid Shipping Box to send your item to Us. You will be responsible for safe
packaging and shipment. If the authorized service facility determines the item is in working
condition or is not covered by Your Service Agreement, We will return the item to you or
dispose of it at your request.
LIMIT OF LIABILITY:
The total amount that We will pay for repairs or replacement made in connection with all claims
that You make pursuant to this Service Agreement shall not exceed the Coverage Amount of
the Product. In the event that We make payments for repairs or replacements, which in the
aggregate, are equal to the Coverage Amount, or provide a cash settlement reflecting the
replacement cost of a new item of equal features and functionality, We will have no further
obligations under this Service Agreement.
WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA
RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM
DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.
- Provide us with a complete copy of proof of purchase. We can either store it for you or you
can provide such proof of purchase at time of claim.
- Correctly select the right SquareTrade Care Plan for your product based on condition, price
or purchase location.
- Properly maintain, store and use your item according to the manufacturer instructions.
WHAT IS NOT COVERED:
- Any product fraudulently described or misrepresented by You;
- Maintenance, repair, or replacement necessitated by loss or damage resulting from any
cause other than normal use and operation of the product in accordance with the
manufacturer's specifications and owner's manual, including but not limited to , theft or
loss, exposure to weather conditions, failure to properly clean, maintain or lubricate,
operator negligence, misuse, abuse, improper electrical/power supply, improper equipment
modifications, attachments or installation or assembly, vandalism, animal or insect
infestation, battery leakage, or act of nature or any other peril originating from outside the
- Cosmetic damage to case or cabinetry or other non-operating parts or components which
does not affect the functionality or the covered product.
- Television or personal computer monitor screen imperfections, including “burn-in” or burned
- Projector or rear projection TV bulbs unless that specific coverage has been purchased
with your service agreement.
- Damaged or defective LCD screens when the failure is caused by abuse or is otherwise
- All equipment intended for heavy commercial or industrial use such as industrial printers or
IT equipment; riding mowers or back hoe type products;
- Accidental or intentional damage, cracked or damaged monitor, laptop or display screens,
liquid damage, lost buttons or knobs etc., unless optional accidental damage from handling
(ADH) coverage was purchased with your service agreement;
- Conditions that were caused by You or known by You prior to purchasing this Service
- Consumer replaceable or consumable items such as but not limited to batteries, bulbs,
toner, ribbons, ink cartridges, drums, belts, printer heads, belts, blades, strings, trim etc.
- Product(s) with removed or altered serial numbers;
- Manufacturer defects or equipment failure which is covered by manufacturer's warranty,
manufacturer's recall, or factory bulletins (regardless of whether or not the manufacturer is
doing business as an ongoing enterprise);
- Damage to computer hardware, software and data caused by, including, but not limited to,
viruses, application programs, network drivers, source code, object code or proprietary
data, or any support, configuration, installation or reinstallation of any software or data;
- Failures related to transportation damage, customer education, cleaning, preventive
maintenance, “No Problem Found” diagnosis, non-intermittent issues that are not product
- Jewelry or watches that are used or refurbished at the time of purchase;
- Items sold in a private sale.
NO LEMON POLICY:
If Your Covered Product has three service repairs completed for the same problem, which
repairs are covered by this Service Agreement, and a fourth such repair for the same problem
occurs, as determined by Us, within any twelve (12) month period, the Covered Product will be
replaced with a comparable product or a cash settlement for replacement provided. This cost
of the replacement will not exceed the original Product's purchase price.
POWER SURGE PROTECTION:
This Service Agreement protects against the operational failure of a covered Product resulting
from a power surge while properly connected to an Underwriter Laboratories-approved surge
protector. You may be asked to provide Your surge protector for examination.
This Service Agreement covers all shipping charges to repair or service facilities during the
term of coverage, including shipping to the manufacturer if the manufacturer does not cover
shipping charges to their facilities.
The coverage provided in this Service Agreement also applies when you travel overseas. If
your product needs repair overseas, you may file a claim online to obtain a claim authorization
number. You will need to carry the Covered Product into an authorized service center and then
submit to the Administrator a copy of the detailed service repair invoice that identifies the
Covered Product, the repair authorization number, and include a thorough description of the
repair made. This documentation should be faxed or emailed into the Administrator and the
Administrator will reimburse you within 5 business days of receipt of all necessary paperwork,
provided a covered repair was performed. Note: Worldwide service does not include shipping
or on-site service.
TRANSFER OF SERVICE AGREEMENT:
This Service Agreement may be transferred to any person in the United States at no charge.
Log in to www.squaretrade.com, or contact Us toll-free at 1-877 WARRANTY (1-877-927-
7268) 24 hours a day, seven days a week.
You may cancel this Service Agreement for any reason at any time. To cancel it, log in to
www.squaretrade.com or contact Us toll-free at 1-877 WARRANTY (1-877-927-7268) 24 hours
a day, seven days week. If You cancel this Service Agreement within the first thirty (30) days
after purchase of this Service Agreement You will receive a full refund. If You cancel after the
first thirty (30) days from purchase of this Service Agreement, You will receive a pro rata
refund based on the time remaining on Your Service Agreement. No fees or past claims shall
be deducted from the refund and the refund will be sent to you within ten (10) business days
from the cancellation request or else a ten percent (10%) penalty per month shall be applied to
We may cancel this Service Agreement at Our option on the basis of nonpayment,
fraud, or misrepresentation by You. If We cancel Your Service Agreement, You will receive
a pro rata refund. If this Service Agreement was inadvertently sold to You on a product which
was not intended to be covered by this Service Agreement, We will cancel this Service
Agreement and return the full purchase price of the Service Agreement to You and written
notice including effective date and reason for cancellation will be mailed to You at least 30
days prior to termination. If We cancel this Agreement for nonpayment then We will provide
notice at time of cancellation.
This is not an insurance policy. Our Obligations under this Service Agreement are guaranteed
under a reimbursement insurance policy issued by Wesco Insurance Company. Wesco
Insurance Company is located at 59 Maiden Lane, 6th Floor, New York, NY 10038 and you
may contact them toll-free at (866)-505-4048. If We fail to pay or provide service on a claim
within sixty (60) days after proof of loss has been filed, You are entitled to make a claim
directly against Wesco Insurance Company.
NOTE: THE ABOVE GUARANTEE DOES NOT APPLY TO SERVICE AGREEMENTS SOLD
IN THE STATE OF FLORIDA.
The following state variations shall apply if inconsistent with any other terms and conditions.
California: If You decide to cancel Your Service Agreement for a product other than a home
appliance or electronics item within sixty (60) days after the receipt of the Service Agreement you will
be refunded the full Service Agreement price. If you decide to cancel Your Service Agreement for
this type of item after sixty (60) days after the receipt of the Service Agreement you will receive a prorated
refund based on the time remaining on Your Service Agreement. All service agreements for
home appliance or home electronics are covered by the Cancellation outlined in the Service
Connecticut Resolution of Disputes: If You purchased this Agreement in Connecticut, You may
pursue arbitration to settle disputes between You and the provider of this Agreement. You may mail
Your complaint to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-
0816, Attn: Consumer Affairs. The written complaint must describe the dispute, identify the price of
the product and cost of repair, and include a copy of this Agreement. You have the right to cancel this
Agreement if You return the product or if the product is sold, lost, stolen, or destroyed. If We cancel
this Agreement, written notice including effective date and reason for cancellation will be mailed to
You electronically or by U.S. Mail at least 30 days prior to termination.
Florida: The rates charged to You for this Service Agreement are not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia: Cancellation will comply with Section 33-24-44 of the Georgia Code. Failure to refund in
accordance with the aforementioned Section will make Us liable for penalty equal to 25% of refund
and interest of 18% per annum until refund is paid, not to exceed 50% of refund. The waiting period
will not exceed 30 days.
Nevada: This Agreement is not renewable. If We cancel this Agreement for nonpayment by You,
then We will provide notice at least 15 days prior to the effective date of cancellation. We may cancel
this Service Agreement at Our option on the basis of nonpayment, fraud, or material
misrepresentation by You. Prior approval of service should be obtained as outlined in “WHAT TO DO
IF A COVERED PRODUCT REQUIRES SERVICE” or “WORLDWIDE SERVICE” in the Service
Waiting Period: This is the amount of time from the Service Agreement
Purchase Date during which if any issues occur, they are considered preexisting
conditions and render the item ineligible for coverage under this Service
Agreement. To see the length of the Waiting Period, please refer to the ORDER
SUMMARY at the top of the first page of this Service Agreement.
Maine: With respect to Maine contract holders, the Obligor under this Service Agreement is the
Oklahoma: This service warranty is not issued by the manufacturer or wholesale company marketing
the product. This service warranty will not be honored by such manufacturer or wholesale company.
The Oklahoma service warranty statutes do not apply to commercial use references in service
warranty contracts. Coverage afforded under this service warranty is not guaranteed by the
Oklahoma Insurance Guaranty Association. If You cancel after the first thirty (30) days from purchase
of this Service Agreement, You will receive a one hundred percent (100%) pro rata refund based on
the time remaining of Your Service Agreement.
South Carolina: In the event of a dispute with the provider of this contract, you may contact the
South Carolina Department of Insurance, Capitol Center, 1201 Main Street, Ste. 1000. Columbia,
South Carolina 29201 or (800) 768-3467. This agreement is not an insurance contract.
Texas: The administrator for this service agreement is SquareTrade, Inc. registration number 155.
Utah: Replacement parts will be new, rebuilt or non-original manufacturer's parts that perform to the
factory specifications of the Product at our sole option. Coverage afforded under this contract is not
guaranteed by the Property and Casualty Guaranty Association. This service contract or warranty is
subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah
Insurance Department. Notice of cancellation for nonpayment of the purchase price of this
Agreement will be in writing given at least ten (10) days prior to cancellation.
Wisconsin: This service agreement is subject to limited regulation by the Office of the
Commissioner of Insurance. No claim will be denied solely because You failed to obtain
preauthorization. This agreement, including optional ADH coverage, does not provide coverage for