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Allstate Protection Plans provide years of protection for eligible purchases from Macy’s. If your issue is covered by the protection plan, Allstate’s 24/7 easy claim filing and award-winning service will work to get you back to good. 

For furniture, mattress, and area rug plans, your coverage starts the date you receive your covered item(s). For all other categories (electronics and general merchandise), your coverage starts the date your item ships. Please note that pre-existing conditions and damages that happen during delivery are not covered by your Allstate Protection Plan. 

Macy’s drivers will inspect deliveries for any damage, but if they miss something, please report it back to Macy’s within three days of delivery. Pre-existing conditions and damages that happen during delivery are not covered by your Allstate Protection Plan.  

No. You do not need to register your plan for it to be active. However, uploading your order information now could save you time down the road if you ever forget your plan details. You can also set up your online account for faster claim filing in the future. You can begin this process by clicking the "start claim" button above. 

Photos are a critical part of the claims process, and we may ask you for pictures of damage while processing your claim. We encourage you to upload a photo or video of damage when you file a claim. Photos or a video often mean a faster turnaround time than calling. 

For furniture, mattress, and area rug claims, customers must file a claim within 30 days of the incident as this gives us the best chance to resolve the issue before stains set or damage spreads. 

• Accidental stains: Including food, beverages, mud, ink, and lipstick.
• Pet and people stains: Excludes sweat, hair products, body oil, and lotion.
• Pet damage: Limited to one incident per item.
• Burns and heat marks: From a hot mug, for example. Excludes burns from cigarettes and other smoking devices.
• Mechanical and electrical failures
• Tears, rips, and punctures
• Broken hinges, pulls, and knobs
• Structural defects in the frame, seat, or back of furniture pieces
• Seam separation
• Component failures
• Hardware failures
• Separation of joints and welds
• Chips and dents
• Chipped or broken glass
• Mirrors that are chipped or have black spots (desilvering)
• Hard surface finishes that crack, warp, peel, or have bubbles
• Broken umbrella mechanisms or other specialized parts 

• Accidental stains: Including food, beverages, mud, ink, and lipstick.
• Pet and people stains: Excludes sweat, hair products, body oil, and lotion.
• Burns and heat marks: From a hot mug, for example. Excludes burns from cigarettes and other smoking devices.
• Tears, rips, and punctures
• Seam separation 

Plans are paired with your choice of mattress protector to help keep your mattress safe from spills and stains that could void its manufacturer’s warranty. The mattress protector must be used for your plan to be active. 

Plan covers:  

• Accidental stains: Including food, beverages, mud, ink, and lipstick.
• Pet and people stains: Excludes sweat, incontinence, hair products, body oil, and lotion.
• Defects in material and manufacturing: Covers mattress protector only.  

The mattress protector + adjustable base plan includes 10-year protection against mechanical and electrical failures for adjustable bed bases when purchased as a mattress and adjustable base set.

The plan is paired with the Supreme Protector to enhance the comfort of your mattress and help keep your mattress safe from spills and stains that could void its manufacturer's warranty. 

The protector must be used for your plan to be active. 

 The mattress protector + adjustable base plan covers:

• Mechanical and electrical failures: Applies to the adjustable bed base only.
• Accidental stains: Including food, beverages, mud, ink, and lipstick.
• Pet and people stains: Excludes sweat, incontinence, hair products, body oil, and lotion.
• Defects in material and manufacturing: Covers mattress protector and adjustable base only. 

Standard Protection Plans cover issues resulting from product failures, breakdowns, hardware, malfunctions, and defects. The following categories have standard protection plans:

• Non-portable electronics
• Lighting
• Televisions

Accident Protection Plans include everything in standard plans as well as accidental damage from drops and spills like cracked screens and liquid damage. The following categories have accident protection plans:

• Portable electronics
• Laptops
• Luggage
• Baby gear
• Furniture
• Area Rugs
• Mattresses

• Incidents reported more than 30 days after stain or damage occurrence (furniture, area rug, and mattress protector plans)
• Accumulation of stains or damage over time
• Normal wear and tear that does not affect the functionality or use of the product
• Intentional damage
• Products that are damaged upon arrival; these should be reported directly to Macy’s within three days of delivery
• Recurring damage (e.g. the cat repeatedly scratches the back of the sofa, or the dog has a favorite spot to potty)
• Loss, theft, or intentional damage
• Product quality issues that don’t impact product function
• Cosmetic scratches that don’t penetrate the surface
• Damage caused by neglect, misuse, and weather (including sun-bleaching and mold/mildew)
• Damage caused by the application of dyes or other topical treatment
• Heavy commercial use
• Additionally, for mattress protector plans, the following are not covered:
  • Structural breakdowns or defects of the mattress
  • Accumulation of stains from repeated use (single incident stains are covered)
  • Stains caused by perspiration, incontinence, hair products, body oil, and lotion
  • Punctures or burns
• Additionally, for mattress protector + adjustable base plans, the following are not covered:
  • Structural breakdowns or defects of the mattress
  • Accumulation of stains from repeated use (many single incident stains are covered)
  • Stains caused by perspiration, incontinence, hair products, body oil, and lotion
  • Punctures or burns 

Click the Terms & Conditions link below to view the full Terms & Conditions. 

Most items come with a manufacturer's warranty that lasts one year. If there is an issue during that time that is covered by the warranty, you will be referred to Macy's for service. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your plan, the plan will cover it. 

Yes. You can purchase an Allstate Protection Plan up to 30 days after purchasing an eligible product. To add a plan after your original item purchase, please contact a Macy's Sales Colleague through chat, call 800-289-6229, or visit your local Macy's store with your receipt. 
 

Please note that issues that began before you purchased your plan are not covered. 

No. There are no deductibles or hidden fees in plans for items purchased at Macy's. 

For all categories except fine jewelry and watches, the fastest way to file a claim is to click the "start claim" button above. 
 

You'll need to create an online account, or log into your existing account. We'll then ask you to provide information about the issue (which may includes asking you for photos of the damage). When creating your account, be sure to use the same email address that you used to purchase your plan.  
 

Many claims are approved instantly. In other cases, Allstate will guide you through next steps. 

To service your covered fine jewelry or watch, please visit any Macy's location or call Macy's at 1-800-289-6229 between 8:00 AM and 11:00 PM ET, 7 days a week for guidance on next steps. 

When you file a covered claim, we'll use our expertise to identify the best resolution. This may include, at Allstate’s discretion: repair, replacement, stain removal kit, or reimbursement up to the price you paid for the item (exclusive of taxes and fees and after all discounts).  
 

Limitations and exclusions apply. Click the Terms & Conditions link below to view the full Terms & Conditions. 

You can cancel your plan by calling Macy's at any time at 800-289-6229. For cancellations within 30 days of purchase, you will receive a full refund. After 30 days, you will receive a prorated refund based upon the time remaining on your Worry No More plan. 

If you don’t make a claim during your furniture or rug plan, you may request 100% of your plan price in the form of a Macy’s voucher toward your next rug, furniture, or bedding purchase at Macy’s. To request your voucher after your plan has expired, please call 888-381-3676.* 
 

*Mattress plans not included. Limitations and exclusions apply. Must request voucher within 90 days of plan expiration date. Voucher is not redeemable for cash, not transferable, and expires 180 days after receipt. 

Click the Terms & Conditions link below to view the full Terms & Conditions.