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How to cancel your
current phone protection.

Canceling your current phone protection is easy.
Select your provider below and follow the instructions.

AT&T Verizon Sprint T Mobile Geek Squad

How to Cancel Your AT&T Phone Insurance:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone insurance. This can be your last phone bill or even a screenshot of your account details (found by logging into your AT&T account). You'll need to provide this proof in order to file a claim.

Cancel Online

  1. Click here to go to the AT&T website.
  2. Log in to your account. You will be redirected to the Add or Change Services page.
  3. Scroll down to the Protection Services section (image below).
  4. Uncheck the boxes for AT&T Mobile Insurance and Mobile Protection Pack—Enhanced Support.
  5. Click "Next" in the Service Update Manager, located on the right side of the screen.
  6. Next, you'll be asked to select the service effective/expiration date. Make sure that today's date is selected, then click "Next." (You may be asked to do this twice—once for AT&T Mobile Insurance and again for the Mobile Protection Pack.)
  7. Finally, you'll be asked to review the changes you made. Click "Submit" to confirm your cancellation.

Cancel by Mail

Write a letter requesting to cancel your AT&T Mobile Insurance and Mobile Protection Pack—Enhanced Support. Include your full name, billing address, AT&T mobile number, and a written request to cancel both services. Mail it to:

Customer Care Center Post Office
Box 411605
Kansas City, MO 64141-1605

Cancel by Phone

  1. From your AT&T phone, call AT&T customer support at 1-800-331-0500 (available 24/7).
  2. Press "1" to reach the main menu (if you're calling from a phone other than your AT&T phone, press "2" and then enter your AT&T mobile number).
  3. Press "0" to talk to an agent and ask to cancel your insurance plan.
  4. For verification, you will be asked for the last 4 digits of your social security number.
  5. Confirm your cancellation, and you're all set.

How to Cancel Your Verizon Phone Insurance:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone insurance. This can be your last phone bill or even a screenshot of your account details (found by logging into your Verizon account). You'll need to provide this proof in order to file a claim.

Cancel Online

  1. Click here to go to the Verizon website.
  2. Enter your user ID or mobile number and password to log in. You will be redirected to the Change Features page.
  3. Scroll down to the Equipment Protection section (image below).
  4. Next to Total Equipment Coverage, click "Remove."
  5. Scroll to the bottom of the page and click "Next."
  6. On the following page, you'll be asked to review your changes. Click "Submit" to confirm your cancellation.

Cancel by Mail

Write a letter requesting the cancelation of your Total Equipment Coverage. Include your full name, billing address, Verizon mobile number, and a written request to cancel this service. Mail it to:

Verizon Wireless Customer Service Department
777 Big Timber Road
Elgin, IL 60123

Cancel by Phone

  1. From your Verizon phone, call Verizon customer support at 1-800-922-0204 or by dialing *611
    (6am to 11pm, Mon-Sun).
  2. Press "2" to continue to the main menu.
  3. Press "4" to hear other options.
  4. Press "6" to speak with an agent.
  5. When connected with an agent, ask to cancel your insurance plan.
  6. For verification, you will be asked to enter your account password.
  7. Confirm your cancellation, and you're all set.

How to Cancel Your Sprint Phone Insurance:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone insurance. This can be your last phone bill or even a screenshot of your account details (found by logging into your Sprint account). You'll need to provide this proof in order to file a claim.

Cancel Online

  1. Click here to go to the Sprint website.
  2. Log in to your account.
  3. Find the "I want to..." menu at the bottom right of the page and click "Change my services" (image below).
  4. On the Service Add-ons page, scroll down to "Service add-ons you already have" (image below).
  5. Click "remove" next to Device Protection: Total Equipment Protection.
  6. A pop-up will ask if you really want to remove this service. Click "Yes, remove."
  7. Scroll to the bottom of the page and click "Save" to confirm your cancellation.

Cancel by Mail

Write a letter requesting to cancel your Device Protection: Total Equipment Protection. Include your full name, billing address, Sprint mobile number, and a written request to cancel this service. Mail it to:

Customer Care Center
P.O. Box 411605
Kansas City, MO 64141-1605

Cancel by Phone

  1. From your Sprint phone, call Sprint customer support at 1-888-211-4727 (available 24/7).
  2. Press "4" for other options.
  3. Press "5" for other options.
  4. Press "6" for other options.
  5. Enter your pin.
  6. When connected with an agent, ask to cancel your insurance plan.
  7. Confirm your cancellation, and you're all set.

How to Cancel Your T-Mobile Phone Insurance:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone insurance. This can be your last phone bill or even a screenshot of your account details (found by logging into your T-Mobile account). You'll need to provide this proof in order to file a claim.

Cancel Online

  1. Click here to go to the T-Mobile website.
  2. Log in to your account.
  3. At the top of the page, click the "Plan" link.
  4. On the Plans and Services page, click "Change Services."
  5. Scroll down to Premium Handset Protection.
  6. Depending on your plan, uncheck the box for either JUMP™ or Premium Handset Protection (images below).

    If you have JUMP™

    If you have Premium Handset Protection

  7. Scroll to the bottom of the page and click "Next."
  8. You'll be asked to review the changes you've made. Check the box to agree to the terms and conditions, then click "Submit Changes" to confirm your cancellation.

Cancel by Phone

  1. From your T-Mobile phone, call T-Mobile customer support at 1-800-937-8997 or by dialing 611
    (6am to 10pm, 7 days a week).
  2. Enter your mobile number.
  3. Say "Representative" to speak with an agent.
  4. For verification, you will be asked for the last 4 digits of your social security number.
  5. Tell the customer service agent that you want to cancel your insurance.
  6. Confirm your cancellation, and you're all set.

How to Cancel Your Geek Squad Protection Plan:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone protection plan receipt. This can be your Best Buy receipt with the mention of your Geek Squad Protection Plan. You'll need to provide this proof in order to file a claim.

Cancel by Mail

Write a letter requesting to cancel your Geek Squad Protection Plan. Include your full name, billing address, your mobile number, and a written request to cancel this service. Mail it to:

AWG / GSP Plans
ATTN: Cancellations
P.O. Box 9312
Minneapolis, MN 55440-9312

Cancel by Phone

  1. Call Geek Squad customer support at 1-800-GEEKSQUAD (433-5778) (available 24/7).
  2. When prompted, say "cell phone."
  3. When prompted, say "cancellation."
  4. When connected with an agent, ask to cancel your protection plan.
  5. Confirm your cancellation, and you're all set.

Frequently Asked Questions:

Q: My phone is older than 30 days. Am I eligible for a SquareTrade Protection Plan?
A: Yes, as long as you have proof that your phone is currently insured by your phone carrier.
Q: I don't have an online account with my carrier. What should I do?
A: You can easily create an online account by visiting your carrier's website and following the steps for setting up an account.
Q: Why doesn't SquareTrade offer loss & theft coverage?
A: Because we don't think it's a good value for our customers. Research has shown that people are 10 times more likely to have their phone break due to malfunctions or accidents like drops and spills (which SquareTrade covers better than anyone else) than lose it or have it stolen. And yet, loss & theft coverage can cost twice as much as accident protection. Meanwhile, there are free apps to help find your phone if you ever do misplace it.
Q: If I cancel my insurance through my carrier, will I get a refund?
A: For most carriers, a pro-rated portion of your insurance fee (calculated based on your cancellation date) will be credited to your next bill.
Q: Will I get charged a cancellation fee from my carrier?
A: Most carriers do not charge a fee for cancelling phone insurance.
Q: What if I have more questions?
A: Please click here to schedule a callback with one of our representatives. We're here to help 24/7.

Cancellation instructions above are documented as of February 14, 2014. This information is subject to change by the respective carriers. Please refer to carriers' websites for the latest updates.

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