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How to cancel your
current phone protection.

Canceling your current phone protection is easy.
Select your provider below and follow the instructions.

AT&T Verizon Sprint T Mobile Geek Squad

How to Cancel Your AT&T Phone Insurance:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone insurance. This can be your last phone bill or even a screenshot of your account details (found by logging into your AT&T account). You'll need to provide this proof in order to file a claim.

Cancel Online

  1. Click here to go to the AT&T website.
  2. Log in to your account and go the My Wireless page (image below).
  3. Select the device with the protection Plan under the My Devices & Features
  4. Click on Manage Device & Features and expand AT&T Mobile Protection Pack by clicking on See features button
  5. Click Remove at the bottom of the AT&T Mobile Protection Pack (image below).
  6. Click on the “Continue” action button to confirm plan cancellation.

Cancel by Phone

  1. From your AT&T phone, call AT&T customer support at 1-800-331-0500 (available 24/7) or dial 611 (available 24/7)..
  2. When prompted say “cancel my mobile insurance plan.
  3. The system will guide you through the cancellation process.
  4. Confirm your cancellation, and you're all set.

How to Cancel Your Verizon Phone Insurance:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone insurance. This can be your last phone bill or even a screenshot of your account details (found by logging into your Verizon account). You'll need to provide this proof in order to file a claim.

Cancel Online

  1. Click here to go to the Verizon website.
  2. Log in to your account.
  3. Go the My Plan & Services, then Manage Products and apps, then click manage your products. (image below)
  4. Then Scroll to "Total Mobile Protection" click Remove from Account button on upper right corner of the tab. (image below)
  5. Click "Decline Equipment protection" to confirm your cancellation.

Cancel by Phone

  1. From your Verizon phone, call Verizon customer support at 1-800-922-0204 or by dialing *611
    (6am to 11pm, Mon-Sun)
  2. When prompted say "Cancel mobile protection plan"
  3. Enter your account pin for your protection pin
  4. When connected with an agent, ask to cancel your mobile protection plan
  5. For verification, you will be asked to enter your account password
  6. Confirm your cancellation, and you're all set

How to Cancel Your Sprint Phone Insurance:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone insurance. This can be your last phone bill or even a screenshot of your account details (found by logging into your Sprint account). You'll need to provide this proof in order to file a claim.

Cancel Online

  1. Click here to go to the Sprint website.
  2. Click on "My Sprint" menu at the top of the page and click "add/remove services" (image below).
  3. Log in to your account.
  4. Select the lines that you want to remove the protection plan from.
  5. Scroll to Service add-ons and click remove.
  6. On the Service Add-ons page, scroll down to "Service add-ons you already have" (image below).
  7. Click "remove" next to Device Protection: Total Equipment Protection.
  8. A pop-up will ask if you really want to remove this service. Click "Yes, remove."
  9. Scroll to the bottom of the page and click "Save" to confirm your cancellation.

Cancel by Phone

  1. From your Sprint phone, call Sprint customer support at 1-888-211-4722 (available 24/7).
  2. Press "5" for other options.
  3. Press "3" for other options.
  4. Press "0" for other options.
  5. When connected with an agent, ask to cancel your insurance plan.
  6. Confirm your cancellation, and you're all set.

How to Cancel Your T-Mobile Phone Insurance:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone insurance. This can be your last phone bill or even a screenshot of your account details (found by logging into your T-Mobile account). You'll need to provide this proof in order to file a claim.

Cancel Online

  1. Click here to go to the T-Mobile website.
  2. Log in to your account.
  3. At the top of the page, click the "Plan" link.
  4. On the Plans and Services page, click "Change Services."
  5. Scroll down to Premium Handset Protection.
  6. Uncheck the box for JUMP™ (image below).
  7. Scroll to the bottom of the page and click "Next."
  8. You'll be asked to review the changes you've made. Check the box to agree to the terms and conditions, then click "Submit Changes" to confirm your cancellation.

Cancel by Phone

  1. From your T-Mobile phone, call T-Mobile customer support at 1-800-937-8997 or by dialing 611
    (6am to 10pm, 7 days a week).
  2. Enter your mobile number.
  3. Say "Representative" to speak with an agent.
  4. For verification, you will be asked for the last 4 digits of your social security number.
  5. Tell the customer service agent that you want to cancel your insurance.
  6. Confirm your cancellation, and you're all set.

How to Cancel Your Geek Squad Protection Plan:

BEFORE YOU CANCEL

For your records, be sure to save proof of your current phone protection plan receipt. This can be your Best Buy receipt with the mention of your Geek Squad Protection Plan. You'll need to provide this proof in order to file a claim.

Cancel by Phone

  1. Call Geek Squad customer support at 1-800-GEEKSQUAD (433-5778) (available 24/7).
  2. When prompted, say "cell phone."
  3. When prompted, say "cancellation."
  4. When connected with an agent, ask to cancel your protection plan.
  5. Confirm your cancellation, and you're all set.

Frequently Asked Questions:

Q: My phone is older than 30 days. Am I eligible for a SquareTrade Protection Plan?
A: Yes, as long as you have proof that your phone is currently insured by your phone carrier.
Q: I don't have an online account with my carrier. What should I do?
A: You can easily create an online account by visiting your carrier's website and following the steps for setting up an account.
Q: Why doesn't SquareTrade offer loss & theft coverage?
A: Because we don't think it's a good value for our customers. Research has shown that people are 10 times more likely to have their phone break due to malfunctions or accidents like drops and spills (which SquareTrade covers better than anyone else) than lose it or have it stolen. And yet, loss & theft coverage can cost twice as much as accident protection. Meanwhile, there are free apps to help find your phone if you ever do misplace it.
Q: If I cancel my insurance through my carrier, will I get a refund?
A: For most carriers, a pro-rated portion of your insurance fee (calculated based on your cancellation date) will be credited to your next bill.
Q: Will I get charged a cancellation fee from my carrier?
A: Most carriers do not charge a fee for cancelling phone insurance.
Q: What if I have more questions?
A: Please click here to schedule a callback with one of our representatives. We're here to help 24/7.

Cancellation instructions above are documented as of February 14, 2014. This information is subject to change by the respective carriers. Please refer to carriers' websites for the latest updates.

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