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Filing a claim

File a claim

No matter what happened, start your claim here.

  • For the fastest service, file a claim online.
  • Have your receipt and covered item with you.
  • Many claims are approved instantly. In other cases, a specialist will guide you through next steps.


start claim

Register your plan

You do not need to register your plan, but it can save time in the future. 

  • Registration is not required for your plan to be active.
  • However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. 
  • Click here and follow the easy instructions to save your receipt. 




Don't see your question below? No worries. Quickly find the information you're looking for on our FAQs page

Yes. Your receipt is required to file a claim. 

No. You do not need to register your plan for it to be active. However, you will need your receipt to file a claim, so be sure to keep it in a safe place. 

During the first 30 days of your protection plan: 
If you purchased your protection plan at Big Lots, bring the receipt for your plan back to Big Lots for a full refund. 


After the first 30 days of your plan:
You can cancel it here

Most items come with a manufacturer's warranty that lasts 90 days to one year from the date of purchase. If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. If there is an issue that is not covered by the manufacturer during the warranty period but is included in your Allstate Protection Plan, the plan will cover it. 

Allstate Protection Plans service page

Terms & Conditions

View full Terms & Conditions for complete coverage details.

terms & conditions terms & conditions