Knowledge Center

SquareTrade has published the following research reports concerning the failure rates and reliability of popular Consumer Electronics items.

2012 iPad Reliability Study (March 2012)
iPad 2 is 3.5 Times as Likely as iPad 1 to be Damaged - view pdf
2010 Smartphone Comparison Study (November 2010)
Apple iPhone, Blackberry, and Android manufacturer reliability examined - view pdf
iPhone 4 Glass Study (October 2010)
iPhone 4 glass breaking 82% more than iPhone 3GS - view pdf
2010 iPhone Failure Rates Study (June 22, 2010)
26% of iPhones fail over 2 years, a Decrease from 2009 - view pdf
Digital Camera Failure Rates (March. 28, 2010)
Panasonic most reliable manufacturer of Point and Shoot Cameras - view pdf
Laptop Failure Rates Study (Nov. 16, 2009)
Nearly 1 in 3 Laptops fail over 3 years - view pdf
Game Console Failure Rates Study (Aug. 28, 2009)
Failure Rates: Study finds Nintendo Wii most reliable game console - view pdf
iPhone Failure Rates Study (June 19, 2009)
One-Third of iPhones fail over 2 years, Mostly From Accidents - view pdf
2008 Smartphone Failure Rates Study (Nov. 8, 2008)
An Analysis of Reported Malfunctions in iPhones compared to BlackBerrys and Treos - view pdf

Citations and quotations of these papers' contents require proper attribution to the source as in the PDFs. Commercial use of these papers' contents is prohibited without prior written consent from SquareTrade, Inc.

For media inquiries, please contact Steve Simon at ssimon@sspr.com or (847) 415-9347.

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