Coverage Details

3 years of coverage: The SquareTrade Tablet warranty covers your Tablet for up to 3 years, starting on the date of purchase.

Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse.

No Deductible: There is NO deductible for claims.

How it works: You can file a claim online or on the phone. Depending on the issue, we will either fix your Tablet or arrange for a replacement. To fix your Tablet, we give you free overnight shipping to-and-from our depot and 80% of Tablets are fixed the day of receipt. If you prefer the convenience of your local repair store, you can take it there and we will reimburse your repair costs.

Repair or Replacement: Based on what happened to your Tablet, we will let you know if it's suitable for repair, otherwise we will arrange a replacement option.

Our 5-day service guarantee: We will replace OR fix and ship back your Tablet within 5 business days of receiving it at the depot. If it takes longer, let us know and we'll be happy to refund the cost of your warranty.

Warranty Terms & Conditions

SquareTrade Blackberry Warranties are underwritten by Wesco Insurance Company, an AmTrust Group Insurance Company rated A (Excellent) by A.M. Best.

• 3 years of coverage (or more) The SquareTrade warranty covers your item for 3 years, starting on the date of phone purchase.
• Accidental Damage from Handling (ADH) Most failures reported to SquareTrade are caused by accidents. The SquareTrade warranty protects against drops, spills, and other accidents!
  • No Deductible: There is NO deductible for claims.
  • Exclusions: If your warranty is bought on the same day as your phone, then your coverage begins immediately, if you buy your warranty on a later date than your phone, then accidents occurring in the first 30 days are not covered. ADH does not include loss, willful damage or damage occurring through gross misuse of the item. The damage must have occurred unintentionally while the item was being used as intended.
  • No Coverage from Loss: There is no coverage against lost or stolen phones. You can always cancel your warranty and receive a refund if that happens.
• Extended coverage of the manufacturer's warranty The SquareTrade warranty also extends the same coverage as the manufacturer's warranty. This covers all mechanical and electrical problems that arise out of normal use. This includes most hardware failures and power/charging failures.
  • No deductible: If your phone fails because of a mechanical or electrical problem during normal use, there is NO deductible to claim.
  • During the manufacturer warranty: If your phone fails while still under the manufacturer's coverage, SquareTrade will refer you to the manufacturer first for issues covered by the manufacturer warranty. This allows you to preserve the full value of your SquareTrade warranty, instead of using it up on issues covered by the manufacturer.

• How to file a claim Filing a claim is easy and hassle free. Just call us at 1-877-WARRANTY or start your claim online. You will need your receipt, which you can also fax in for safekeeping right after you purchase.
• Repair or Reimburse Based on what happened to your phone, we will let you know if it's suitable for replacement, repair, or reimbursement.
  • For replacement, we will provide you with the same model phone.
  • For reimbursements, we will pay you the replacement cost of the phone, up to a maximum of $600, or the price you paid which is listed on your item receipt, whichever is less. If accidental damage was the cause of the failure, we will subtract a $50 deductible from the payout.
• Free Shipping to our depot We'll give you a free pre-paid UPS shipping label to send in the phone into our repair depot.
• Our 5-day service guarantee We will reimburse OR fix and ship back your phone within 5 business days of receiving it at the depot. If it takes longer, let us know and we'll be happy to refund the cost of your warranty.