What kind of service guarantee do you offer?

If you file a claim, your item will be repaired or you will be reimbursed within five business days of our receiving your item. If we miss this deadline, we'll refund your Care Plan purchase price. Guaranteed.

For big items with in-home service SquareTrade’s 5 Day Guarantee works this way: we will have a qualified Service Technician assigned to your issue within 5 business days of being notified of a valid issue. If we miss this deadline, we'll refund your Care Plan purchase price. Guaranteed.