What if my item breaks before coverage begins?

Your Care Plan does not cover pre-existing conditions or items received in damaged condition. Any issues that occur in the first 60 days are assumed to be pre-existing conditions. If you have any such problems, you should contact your seller immediately. Additionally, both eBay and Paypal offer buyer protection on items received from your seller that are not as originally described in terms of condition, features or otherwise.

If your item has a manufacturer's warranty, and it breaks prior to commencement of your Care Plan's coverage, you will be guided by our Product Specialists on the procedure for contacting your manufacturer to resolve the problem. By taking advantage of your manufacturer's warranty, you can actually get your item repaired or replaced twice - once by them and once by us!

Otherwise, you can cancel your Care Plan within the first 60 days (or 30 days from the purchase of the Care Plan, whichever is longer) for a full refund of your Care Plan's purchase price. After that time, you will receive a pro-rated refund for the length of the remaining contract, minus a processing fee and any service claims you have made

Please Note: SquareTrade does not sell merchandise of any kind and is not affiliated with your seller. You will have to deal directly with your seller in order to settle any issues relating to payments or issues directly related to the item itself.