What if the manufacturer does not honor their warranty?

Unfortunately, some manufacturers will void their product warranties for items purchased on auction sites like eBay or other online stores claiming that they are “grey market” – or sold by an unauthorized dealer.

Fortunately, SquareTrade honors every valid claim, and only voids a warranty if the item was never eligible for a Care Plan or in cases of outright fraud. If the manufacturer voids their warranty, we'll do everything possible to resolve your situation quickly and professionally.

Please note: in cases where the manufacturer's warranty has been voided, we will consider the item as a “used” product, and the item is governed by the terms of coverage for used items.

Our Care Plans are insured by AM Trust, an A-rated insurer.