What is the claim process and how will you fix my item?

Login to your "My Warranties" account to start the process. We may ask that you call us so that we can try to troubleshoot the issue over the phone. If we can not resolve it, we will determine the best service for your issue and item.

Depending on the type and size of your item, either;

1. You will ship it in to our Service Depot (we will give you either a shipping label or send you a box depending on the item type)
2. We will locate a local repair shop for you to take your item to.
3. If the item isn’t easily moved, don’t worry we will provide in-home service

Once we receive your item at our depot, we will either repair and ship it back or reimburse you the replacement value of the item (usually the original item price) in 5 days or less. For local repairs, we will assign a repair service in 5 days or less. If we ever miss this guarantee: we pay your warranty cost back!

Please note: no attempt to repair is made on items below a certain price-point, typically around $400. In these cases, the full replacement value of the item is automatically reimbursed to you once the item has been sent in to us and evaluated – we use PayPal to pay you so you get it right away!