Knowledge Center
SquareTrade has published the following research reports concerning the failure
rates and reliability of popular Consumer Electronics items.
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2010 Smartphone Comparison Study (November 2010)
Apple iPhone, Blackberry, and Android manufacturer reliability examined - view pdf 
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iPhone 4 Glass Study (October 2010)
iPhone 4 glass breaking 82% more than iPhone 3GS - view pdf 
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2010 iPhone Failure Rates Study (June 22, 2010)
26% of iPhones fail over 2 years, a Decrease from 2009 - view pdf - >
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Digital Camera Failure Rates (March. 28, 2010)
Panasonic most reliable manufacturer of Point and Shoot Cameras - view pdf 
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Laptop Failure Rates Study (Nov. 16, 2009)
Nearly 1 in 3 Laptops fail over 3 years - view pdf 
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Game Console Failure Rates Study (Aug. 28, 2009)
Failure Rates: Study finds Nintendo Wii most reliable game console - view pdf -
iPhone Failure Rates Study (June 19, 2009)
One-Third of iPhones fail over 2 years, Mostly From Accidents - view pdf 
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2008 Smartphone Failure Rates Study (Nov. 8, 2008)
An Analysis of Reported Malfunctions in iPhones compared to BlackBerrys and Treos - view pdf
Citations and quotations of these papers' contents require proper attribution to the source as in the
PDFs. Commercial use of these papers' contents is prohibited without prior written consent from SquareTrade, Inc.
For media inquiries, please contact Steve Simon at ssimon@sspr.com or (847) 415-9347.
