– Under “Active Warranties” Locate and select the warranty you wish to claim on
– Next, click on “File/manage my claim” located under the heading “Quick Links”
– Follow the on screen prompts
Of course, you're also welcome to call our Claims line at 877-900-7283 (M - F, 6 a.m. - 5 p.m. PST)
for assistance with this process.
Warranties on Retail items can be purchased within 90 days of item purchase. This applies to warranties with and without accidental damage coverage.
You can get a full refund on your policy at any time within the first 60 days. You can also cancel your policy after 60 days but the refund will be pro-rated.
Our friendly refund policy means you don’t have to worry about taking a risk by purchasing a Care Plan early. If your item doesn’t arrive, or doesn’t arrive in working condition, or you decide for any reason that you don’t want the warranty, just let us know and we’ll gladly refund you your money for the warranty. After all, we’re here to help reduce your risk.
We do not sell electronics – we have no control over your seller’s shipping policies. If you have questions about your item shipment or any other question about the item or transaction, please contact your seller.
You can fax or email a copy of your receipt to us at any time. To email a copy of your receipt:
Step 2: Select the corresponding warranty.
Step 3: On the right hand under the heading “Quick Links”, select the “Manage My Receipts” link.
Step 4: If emailing, send the email to
receipts@squaretrade.com
Step 5: Make sure to clear the subject line and include the warranty ID provided.
Step 2: Select the corresponding warranty.
Step 3: On the right hand under the heading “Quick Links”, select the “Manage My Receipts” link.
Step 4: If faxing, print out the fax cover page, and use the fax number on that page to fax in your
Once we receive your receipt we’ll update your account to reflect your proof of purchase has been received, and electronically store a copy of the receipt with your warranty.
If you have any questions or need some help, feel free to give us a call at 1-877-WARRANTY (1-877-927-7268).
Go to the “My Warranties” tab and select “Manage my Warranties.” A number of linked options will appear below.
From here, you can use the menus to look at the status of a particular Care Plan or see them all at once.
Once you have selected a specific, active Care Plan use the options under the heading “Quick Links” to transfer your Care Plan, cancel it, or file a claim.
We do NOT cover commercial-use items, items purchased in private transaction including Craiglist.com transactions, consumable items such as batteries or bulbs, items sold in non-working or partially working order.
Our coverage begins on date of purchase as we provide additional coverage above the manufacturer’s warranty including coverage for power surges, gray market items and item sold by unauthorized retailers that have voided manufacturer warranties.
If you have an issue while the Manufacturer’s Warranty is still in effect, we’ll help you by providing their contact information (if available) - saving your SquareTrade policy for its entire (and far longer) term... essentially giving you two bites at the cookie.
For factory refurbished or factory recertified items our coverage begins upon expiration of the Manufacturer’s or seller’s warranty.
Care Plans are available for purchase directly from SquareTrade for items purchased through a retailer or eBay U.S.
We currently do not offer Care Plans for residents of Maine and Puerto Rico as we are still working on obtaining the necessary regulatory approvals. We plan on offering our Care Plans to these areas as soon as possible.
Generally if the issue stops you from using your item and the issue happened during normal use of the item, you are covered. You can read about what is and isn’t covered in more detail in our “Learn More” section by selecting “Coverage Details” from the vertical navigation bar found on that page.
Our Accidental Damage from Handling (ADH) coverage is available for certain eligible items and must be purchased at the time of the warranty purchase.
For eligible items the option to include our ADH coverage will only be available within the first 30 days following the date of item purchase. ADH coverage contains an exclusionary window and does have a deductable.
ADH does not cover loss, theft or damage due to misuse.
- Auction must be closed
- You must be the Winning Bidder of record and must use your eBay ID and corresponding email address when purchasing
- Must be within 30 days of auction end
- eBay ID and/or auction cannot be “private”
- Coverage for used or refurbished not available for items over $2000
- Item must be listed on eBay US
- Item must be correctly listed by the seller within an eligible category
- Coverage for new retail items not available for items over $4000
- Item purchase date must be within the past 90 days
- Care Plan must be purchased with at least 30 days of manufacturer warranty coverage remaining
- Confirm with PayPal you have funds available
- Try an alternative payment method
- Wait and try again a bit later
- Confirm you have funds available
- Try an alternative payment method
- Wait and try again a bit later
If you are still having an issue with a purchase, please contact us at 1-877-WARRANTY (1-877-927-7268) for assistance.
We use centralized repair depots because in-house and in-store repairmen don’t always have the parts they need on-hand, adding to your wait time. Our repair depots look like the places they’d order parts from. We are also proud of our quality, that’s why we give you a guarantee on all our repairs.
If your item needs to be repaired and is too large to ship typically televisions over 37", desktop computers, or major appliances, we will find a shop local to you who will be able to handle your claim. We’ll send someone to your home to take a look... on our tab, naturally. Who it is will depend on the item and the type of issue.
If your item is shippable but needs specialized packaging; such as laptops and flat screen televisions under 37" we will send you a prepaid shipping box and packing materials so that you can securely send your item to us.
If our Warranty Service Specialist determines that your item needs to be replaced or that estimated repair costs exceed the value of your coverage with us, you will receive reimbursement of the current item replacement value (less the cost of any previous repairs made under our coverage).
