has created specialized coverage for eBay users.
| Issue | Manufacturer Warranty | SquareTrade Coverage* |
| Seller is not authorized dealer. |
Many cell phone, GPS device and car electronics manufacturers will not honor their warranty on items bought on eBay. | Covered. |
| Unlocked cell phones. |
Most cell phone manufacturers will not honor their warranty on unlocked cell phones. | Covered. |
| Gray-market / International items. | Many camera and cell phone manufacturers will not honor their warranty on international items. | Covered. |
| Non-manufacturer refurbished items. | None | Covered. |
| Used items. | None | Covered. |
- Common Cell Phone covered issues include:
- Corrosion/rust of the battery casing
- Symptoms: Battery loses charge rapidly or you cannot charge battery.
- Broken circuit board connection
- Symptoms: Microphone or speaker loses its connection so you can not hear others or vice versa. Keyboard loses its connection and doesn't function. Side buttons stop working.
- LCD cable losing connection
- Symptoms: White screen or Dark screen.
- Power port corroded / worn down
- Symptoms: Will not charge or Charger will not connect / stay connected.
- Motherboard short-circuit
- Symptoms: Randomly powers down or LCD or calls fail intermittently. Freezing. Signal drops / drops calls right away.
100% Parts & Labor Coverage with Zero Deductibles.
We pay you full item cost if item can't be fixed. - Corrosion/rust of the battery casing
We often will reimburse you the full replacement value. This is especially true for most items below $500, or if it's going to take too long or is too expensive to fix.
Working with us is easy. At time of claim, we'll give you a pre-paid UPS shipping label. For high value items like laptops, cameras and GPS, we'll also give you a free shipping box to keep your item safe. Larger items like bigger TVs and major appliances get free in-home service.
It's all in your control. You get email updates at every step, and you can always log on to our site to track your claim.
1. The guarantee only applies to US customers. For big items with in-home service, we will have assigned you a local store within 5 business days of being notified of a valid issue. We cannot guarantee repair times for in-home service since you must schedule the repairs. The guarantee does not include transit times or shipping times.
| Other Warranties | SquareTrade | Savings | |
| Dell XPS Laptop - $1200 | $299.99 (Dell) | $124.99 | $175 |
| Apple 80GB iPod - $240 | $59.99 (Best Buy) | $29.99 | $30 |
| Kodak Camera - $140 | $34.99 (Circuit City) | $19.99 | $15 |
| Samsung 61in TV - $2169 | $399.99 (Best Buy) | $314.99 | $85 |
If you find a comparable 3-year warranty that is less expensive than SquareTrade’s Care Plan, we will gladly refund you 110% of the difference. Comparable warranties must meet the following criteria:
- Be available for this item,
- Have no deductible for service,
- Valid for 3 years from date of purchase or 2 years from the expiration of the manufacturer’s warranty,
- Underwritten by an insurance carrier rated A or more by AM Best Company.
- Found within 30 days of your SquareTrade purchase.
Paperwork. If the item was bought on eBay, no papers / receipts are needed. For store-bought items, we'll need a copy of the receipt - you can also send it to us at time of purchase of warranty, and we'll keep it on file for you.
We take a look and decide how to process your claim.
- Reimburse: For most items below $500, or it's going to take too long or is too expensive to fix, we'll pay you the replacement price of your item. We give you a free shipping label to make it easy to send in your item.
- Repair: Otherwise, our experts will fix your item and we'll mail your item back to you at no cost.
- No cheap refurbs: We will not replace your item with a refurbished model. With a reimbursement from SquareTrade, you can go out and get a newer model for the same price you paid originally.
We have a unique 5 day service guarantee. We will reimburse the full replacement value if the item can't be fixed, OR fix your item and ship it back within 5 business days of receiving it at the depot. For large items with in-home service, a local technician will contact you to schedule service within 5 business days of claim approval. (Repair times for in-home service are not guaranteed since repairs are scheduled by the customer.)
If we don't meet our service guarantee, tell us. We will gladly make your warranty free of cost to you. The service guarantee does not apply to Canadian residents - however we will try to expedite their repairs as much as possible.| Special treatment |
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For laptops, we send out a pre-paid express shipping kit specially made to keep your computer safe during transit. It's sent back the same way.
For big items like desktop computers, televisions larger than 37" and appliances, we arrange for a top local-to-you shop to have a look, either at the shop or in your home. We pick up the tab, naturally.
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| Meet some of our depots |
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SquareTrade handles all the claims in house. But when it's time for diagnostics and repairs, we work with the best in the business.
Precision Camera: It is the world's largest camera service facility, and has been doing business since 1948. They are the only facility authorized to service every major digital camera and camcorder OE, and service over half a million cameras per year.
Nexicore Technology Repair: Nexicore, which provides our "Laptop Express" program for expedited laptop repair service, employs over 150 technicians and engineers dedicated to computer repairs.
ANEW Business Solutions: ANEW is a leading provider of repair and refurbishment services. They have a 110,000 square foot facility in Grapevine, TX, and provide service for many of the largest electronics retailers in the US and Canada.
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Some examples of covered issues include computer hard drive failures, iPod batteries that stop charging, cell phone keypads that get stuck, and digital camera sensor failures. You can see some examples of what we cover here see details
For Refurbished & Used Items: Coverage lasts 1-2 years, as indicated at the time that you purchase your warranty. This coverage starts on the day after the manufacturer's warranty expires, or if there isn't a manufacturer's warranty, on the 61st day (46th day for eBay items) after your item purchase. Note: This means that your item is not covered for issues happening in the first 60 days (45 days for eBay items) after you purchase your item. Coverage for Used items is only available for items sold on eBay.
For items with delayed shipment: If you purchase an item that doesn't ship immediately, as long as you can provide us with proof of the actual date the item was shipped, we will be happy to change your coverage start and end date. To do this, please call us at 1-877-WARRANTY (1-877-927-7268).
For Repairs: The Care Plan is good for multiple repairs, up to the maximum value of your item. Once the cost of repairs meets the full purchase price of the item, your Care Plan is considered fulfilled.
ADH is typically offered as an option for MP3 Players, Laptops, GPS Devices, Cameras, and other portable electronics, but is generally not available on refurbished items.
Exclusions: Refer to the details of the contract for the full list, but there are 5 notable exclusions to your coverage.- Pre-existing conditions: Items sold in non-working or partially working conditions. We consider any issues on used or refurbished items in the first 60 days (45 days for eBay items) to be a pre-existing condition (we DO cover accidents in the first 60 days (45 days for eBay items) if you purchased Accidental Damage from Handling coverage).
- Accidental damage: Unless Accidental Damage from Handling Protection is purchased, we don’t cover items that are accidentally damaged - such as water damage, dropped iPods, and cracked laptop screens.
- Accessories and Consumer replaceable parts: We don’t cover accessories and parts that are meant to be replaced by the consumer, such as batteries and ink cartridges. We DO cover internal batteries, such as iPod batteries.
- Software: We don’t cover software issues. We will help you troubleshoot the issue though to determine if it's a software or hardware issue.
- Certain Types of Items: Industrial equipment used commercially such as servers or items fraudulently misrepresented are not covered. Please call us to find out if your item falls into this category
SquareTrade offers special Care Plans for these devices, because cell phones are often purchased at a subsidized price with a contract from the wireless carrier, where the purchase price is a fraction of the true replacement cost.
All Care Plans for new cell phones* include Accidental Damage from Handling (ADH) coverage, which protects them against drops, spills, and other accidents. There is a $50 deductible for any accidental damage claim.
iPhones: Please refer to our specialized page at www.squaretrade.com/iphone for further details.
Other Cell Phones: We offer 3 levels of coverage: $199 for basic phones, $399 for entry-level smartphones, and $599 for premium smartphones. Your phone is protected for the current replacement cost of your phone, up to the maximum dollar amount specified. Please refer to www.squaretrade.com/cellphone for further details. We also have special pages for Android phones, Windows Phone, and Blackberrys.
*Does not apply to phones purchased on eBay.
If we don’t meet our service guarantee, let us know. We will gladly refund you the full cost of your Care Plan. See more details here
SquareTrade’s claim process is painless. You can start a claim 24/7 online or call us at 1-877-WARRANTY (1-877-927-7268) and select our claim filing option. Claim agents are available by phone Monday thru Friday 9 am - 8 pm EST. Rest assured that it will go fast with our unique 5-day service guarantee.
shipping label. Free Express shipping
to our depot. Your item and claim
are verified. SquareTrade fixes it or
pays the cost to replace
– in five days or your
warranty is free.
Free in-Home Service. For Appliances and TVs 37"+, we will arrange for a reputable local repair technician to examine and repair your device.
Reimbursement. For most items below $500, or if it's going to take too long or is too expensive to fix, we'll reimburse you the full replacement value of item. We give you the option to receive payment via PayPal or check.
You will receive email updates to keep you informed at every step of the claims process or you can check the status at any point in time on our website.
For items still covered by a manufacturer warranty at the time of claim:
First, we will help you file a claim with your manufacturer by locating their contact information.If the manufacturer replaces or repairs your item, your SquareTrade Care Plan will cover your manufacturer repaired or replaced item.
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we may still be able to cover you.There's no pressure to buy a SquareTrade Care Plan. We give up at least 30 days to buy, and up to 90 days on any store-bought item. If you aren't ready to buy, use the “email me this quote” option to save the quote, and we'll remind you for up to a week to buy it.
To buy, you do NOT need to provide:
— Proof of purchase (although we highly encourage you to email/fax us the receipt, so that you don’t have to dig it out at claims time).
We do not sell warranties on private transactions between individuals — includes items bought on Craigslist.com or other classifieds.
For items bought outside of eBay: you need to have a copy of the item's receipt (with the purchase date and price) on file with SquareTrade before a claim can be processed. You can email or fax a copy of your receipt at any time.
Because all of your warranty information is stored online, you don’t have to dig around for any warranty paperwork.
The only thing we DO need is your proof of item purchase, and you can email or fax us your item receipt so you don’t have to dig it out at the time of claim.
For items bought on eBay, SquareTrade keeps a copy of the eBay auction information in our records, so you do not need to submit a receipt at any time.If you cancel within 30 days from the purchase of the Care Plan, we will provide you with a full refund. If you choose to cancel after this period, we will pro-rate your refund based on how much time has passed.
We highly recommend that you provide the item receipt or purchase confirmation to SquareTrade for non-eBay items. This will help us process any warranty claims from the new owner without them having to provide proof of purchase at time of claim.
1. Login to your SquareTrade account and go to the “My Warranties” tab. Select the warranty that you want
to give to your friends or families.
2. Click “Manage my receipt” to submit your receipt to us (via email or fax), so that the gift recipient won't
need to provide their receipt when filing a claim.
3. Click “Transfer plan”, and fill in the contact details of whom you want to give the SquareTrade warranty to. We will transfer ownership and email the coverage details to the new owner immediately.
If you cancel within 30 days from the purchase of the Care Plan, we will provide you with a full refund. If you choose to cancel after this period, we will pro-rate your refund based on how much time has passed.
We highly recommend that you provide the item receipt or purchase confirmation to SquareTrade for non-eBay items. This will help us process any warranty claims from the new owner without them having to provide proof of purchase at time of claim.
1. Login to your SquareTrade account and go to the “My Warranties” tab. Select the warranty that you want
to give to your friends or families.
2. Click “Manage my receipt” to submit your receipt to us (via email or fax), so that the gift recipient won't
need to provide their receipt when filing a claim.
3. Click “Transfer plan”, and fill in the contact details of whom you want to give the SquareTrade warranty to. We will transfer ownership and email the coverage details to the new owner immediately.
