Frequently Asked Questions - Buying a Care Plan

If you have an existing item under coverage, we encourage you to login to your "My Warranties" account to view the Terms and Conditions of your coverage. You can login to your "My Warranties" account here.

If you have not yet purchased coverage with us, you can review both the full Terms and Conditions of our coverage, as well as a Summary of our Service Agreement by accessing the "Learn More" tab, then clicking on "Coverage Details".

Most items have the option to purchase an additional year of coverage.

Also, Accidental Damage from Handling protection (ADH) is available on certain items. ADH covers you from spilt liquids, dropped items, or any other accidental damage from normal handling. It does not cover pre-existing conditions, willful damage, negligent use, theft or loss.

Both ADH and additional years of coverage are only offered at time of initial warranty purchase, and cannot be added after the Care Plan has been purchased.

ADH is only available on certain items for the first 30 days after purchase. Actual coverage begins on the 31st day after the date of the item's purchase and does not cover pre-existing conditions.

There is a $50 deductible when claiming accidental damage; issues determined to be normal-use mechanical or electrical failures are not subject to any deductibles, and are covered under the standard Care Plan terms.

Care Plans are available for new electronics and large appliances costing less than $4000, regardless of whether they are purchased through eBay, Amazon, Best Buy, or a local retailer. We also cover used and refurbished items purchased on eBay for less than $2000, including goods such as unlocked cell phones.

We do NOT cover commercial-use items, items older than 5 years, items purchased in private transaction including Craiglist.com transactions, items sold in non-working or partially working order.

Due to current state regulatory issues SquareTrade Care Plans are not currently available to residents of Maine and Wisconsin.

The SquareTrade Care Plan covers all normal-use mechanical and electrical failures your new or used item experiences for the duration of its term, until its coverage amount (your item purchase price) is used up.

A few common examples include:

• hard drive failures
• disk drive failures
• sticking keypads
• screen failures
• broken charger inputs
• iPod battery failures
• camera shutter failures

If the administrator determines that your item can be repaired, the Care Plan will cover all parts and labor cost, up to the full price you paid for the item. Electronics under $300 generally are not repairable for less the item price and for these items we will pay you the cost of your item so that you can go out and buy a replacement.

The basic Care Plan does NOT cover the following:

• DOA items or items breaking in the first 60 days
• Accidental damage (unless you’ve purchased ADH)
• Damage from misuse, loss, or theft
• Accessories, attachments, and additional parts
• Consumable items (bulbs, fuses, replaceable batteries)
• Pre-existing conditions
• Commercial-use items

Item Issues: eBay

Item Issues: Retail

Payment Issues: PayPal

Payment Issues: Credit Card

The SquareTrade Care Plan is available to residents of Canada who purchase on eBay U.S., Purchasers should have access to a UPS store to ensure a quality experience at time of claim. Unfortunately we do not sell in the Canadian territories.

Currently, no other International customers are eligible for a SquareTrade Care Plan when purchasing directly through our website.

To keep things simple, Care Plan prices are based on a percentage of the item's purchase price.

Generally speaking, SquareTrade Care Plans cost 40-70% less than most retailers because we sell directly to you and cut out the retailer’s mark up.

The best reason to try us is what our past customers have said: here and here. While we aren’t perfect, we do our best to deliver the best warranty service, anywhere.

Some more about us: we have been a leading name in online trust & safety since 1999. We have administered our own Care Plans since October 2006. We believe we can make the extended warranty business more customer-friendly and cheaper by cutting out the middle-men and focusing on delivering the best service.

Our Care Plans are insured by AM Trust, an A-rated insurer.

On eBay, you can buy a SquareTrade Care Plan within the first 30 days following the end of the auction, whether or not you’ve received the item. The one thing I’m afraid we can’t do is extend the 30 day deadline... that’s a firm part of our contract with our insurer.

Warranties on Retail items can be purchased within 90 days of item purchase. However, if your item is eligible for, and you'd like our Accidental Damage from Handling (ADH) coverage your purchase window is reduced to within 30 days of the item purchase date.

You can get a full refund on your policy at any time within the first 60 days. You can also cancel your policy after 60 days but the refund will be pro-rated.

Our friendly refund policy means you don’t have to worry about taking a risk by purchasing a Care Plan early. If your item doesn’t arrive, or doesn’t arrive in working condition, or you decide for any reason that you don’t want the warranty, just let us know and we’ll gladly refund you your money for the warranty. After all, we’re here to help reduce your risk.

We do not sell electronics – we have no control over your seller’s shipping policies. If you have questions about your item shipment or any other question about the item or transaction, please contact your seller.