SquareTrade

I was not sure I should buy the warranty when I purchased my phone. When it failed, I was shocked at how easy SquareTrade was to work with and how quickly they returned my money.

This was a super experience, so I bought a SquareTrade warranty for the new Verizon phone I just purcahsed instead of buying the Verizon insurance. More Reviews

Save with SquareTrade

SquareTrade saves you BIG over the over-priced warranties at wireless providers like AT&T, Verizon, Sprint and T-Mobile.

Please note that the coverage is different between SquareTrade and Wireless Providers. You should read details of SquareTrade and the appropriate Wireless Companies coverage.

Wireless Providers pricing was taken from publicly published pricing as of October 1, 2008. Any subsequent changes may not be reflected above.

What is covered:

• 2 years of coverage (or more) The SquareTrade Cell Phone warranty covers your Cell Phone for 2 years or more, starting on the date of phone purchase.

  All cell phones except iphones (for which we have a special plan) are covered for the replacement cost of the phone, up to a maximum of $399. If your phone replacement costs more than $399, we will still cover you up to $399.

• Accidental Damage from Handling (ADH) Most Cell Phone failures reported to SquareTrade are caused by accidents. The SquareTrade Cell Phone warranty protects against drops, spills, and other accidents!
  • Deductible: There is a $50 deductible when claiming on an accidentally damaged item (e.g. drops, spills). If your issue falls under the standard warranty terms (i.e., a mechanical or electrical failure), no deductible applies.
  • Exclusions: There is a 30-day exclusion window after you first purchase your item. ADH does not include loss, willful damage or damage occurring through gross misuse of the item. The damage must have occurred unintentionally while the item was being used as intended.
  • No Coverage from Loss: There is no coverage against lost or stolen phones. You can always cancel your warranty and receive a refund if that happens.
• Extended coverage of the manufacturer's warranty The SquareTrade warranty also extends the same coverage as the manufacturer's warranty. This covers all mechanical and electrical problems that arise out of normal use. This includes most hardware failures and power/charging failures.
  • No deductible: If your phone fails because of a manufacturer defect, there is NO deductible to claim.
  • After manufacturer warranty: During the period you are covered by the manufacturer, SquareTrade will refer you to the manufacturer for issues covered by the manufacturer warranty.

Warranty Service

• How to file a claim Filing a claim is easy and hassle free. Just call us at 1-877-WARRANTY or start your claim online. You will need your receipt, which you can also fax in for safekeeping right after you purchase.
• Repair or Reimburse Based on what happened to your phone, we will let you know if it's suitable for replacement, repair, or reimbursement.
  • For replacement, we will provide you with the same or an equivalent model phone.
  • For reimbursements, we will pay you the replacement cost of your phone, up to a maximum of $399. If accidental damage was the cause of the failure, we will subtract a $50 deductible from the payout.
• No Cheap Refurbs! Unlike other warranties, we won't send you someone else's broken phone that has been patched back together. If we don't fix your item, we give you the money to replace your item.
• Free Shipping to our depot We'll give you a free pre-paid UPS shipping label to send in the phone into our repair depot.
• Our 5-day service guarantee We will reimburse OR fix and ship back your phone within 5 business days of receiving it at the depot. If it takes longer, let us know and we'll be happy to refund the cost of your warranty.

5-star Customer Reviews

Smart customers research before they buy. Why buy a warranty if you don't know what kind of service you'll get?

Find thousands of 5-star customer reviews (and a few less flattering ones) who have claimed on their warranty on sites like Epinions & NexTag.

"I LOVE SquareTrade Inc. Great customer service! Easy, Easy Easy, Painless process! ...The turn around time was so quick and you can easily track your claim on-line." - ohnopancakes, June 18, 2008.

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• "These folks excel in their business. They constantly update you about your claim. I had my payment in hand within 2 weeks of notifying them. My son is going off to college and I immediately registered his new computer with them. Their prices for the warranties are excellent and their coverage unbeatable. Thank you Square Trade and keep up the great work - you'll have my business forever!" - WeRBlam
• "I have several items with SquareTrade. Unfortunately I had a claim but SquareTrade acted promptly on it. My purchase price of the item was quickly refunded plus a prepaid return shipping label. An excellent, responsive company. I have no qualms about insuring other items I purchase with them." - wpterry
• "Square Trade is a one of kind company that goes above and beyond to provide Excellent service to its customers. Communication in the customer service field is key and they are the key holders. The only issue I would say I really had was reaching a live person, but then again it wasn't really an issue because the correspondence about my claim was always daily and always clear. Two thumbs for Square Trade." - pollard702

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• "My spouses cell phone stopped working and I remembered that I had purchased a squaretrade warranty. I called them up and explained the situation to them. They explained that I had to ship it to them for them to inspect it. They sent my shipping label and I shipped it off. The told me that it would take 7 business days to complete everything. They were right. No hassels or anything. They refunded me the money I paid for the cell phone. I cannot believe how easy that was." - Mexica1369
• "The program from Square Trade is completely legitimate, completely worthwhile, completely honest and therefore I will use on every electronics or technology purchase from now on. This is far better than a store warranty both in value and ease of use." - dsscpa
• "My Square Trade claim was handled quickly and with professional treatment. I had purchased a Square Trade warranty that was offered as part of an online purchase transaction. I have purchased several Square Trade warranties on different products and often wondered if I had to exercise it, would I be happy with the response." - ggreen5

Pricing & Options

Price depends on model & length of coverage:

Prices are based on the maximum replacement costs of $399. You will see this value listed as the "item price" on the checkout page and on your purchase summary email.