About Us Overview

SquareTrade got its start in 1999 as an industry-leader in online merchant verification and dispute resolution; the SquareTrade Seal is still widely regarded as the single most trusted icon on eBay. Since then, we've earned numerous awards and global recognition from the World Economic Forum as a technology pioneer, and led presentations at both the United Nations and the Federal Trade Commission in Washington D.C.

All our warranties are underwritten by Amtrust Inc., an A rated insurer with $1 Billion+ in assets. We work with over 10,000 sellers who refer their buyers to SquareTrade for their warranty needs. We pay out thousands of claims each month and are consistently rated 5-stars for our consumer-centric service.

Press Contact: press@squaretrade.com
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Steve has been invited to speak on SquareTrade's experience by organizations including: the Federal Trade Commission, the Department of Commerce, the European Commission, the United Nations Economic Commission for Europe, the American Bar Association, PC Forum, the Global Business Dialogue on E-commerce, and National Public Radio. As SquareTrade's CEO, Steve was selected as one of the World Economic Forum's 100 Technology Pioneers. Steve was also awarded the prestigious Outstanding Practical Achievement Award by the CPR Institute for Dispute Resolution for SquareTrade's efforts.

Prior to co-founding SquareTrade, Steve was a management consultant at McKinsey, working with Fortune 100 financial institutions and media companies. Prior to his work at McKinsey, Steve managed the design and construction of several prominent buildings in Europe, the U.S. and Asia for Arup, a prestigious European architectural engineering firm. Steve earned his MBA from Harvard Business School and holds a BS in Architectural Engineering from California Polytechnic University.

Prior to co-founding SquareTrade, Ahmed was an engagement manager at McKinsey & Company in New York, where he led the team that created the company's internal e-commerce implementation capabilities. Ahmed graduated from Harvard Business School as a Baker Scholar (top 5%), and has an undergraduate degree in Computer Engineering. Before business school, he was a systems analyst at Procter & Gamble where he implemented a large ERP system.

Ty oversees the growth and strategic direction of SquareTrade's brand and marketing efforts. Prior to joining SquareTrade, Ty was the founder and CEO of FanIQ, a sports social games site which he grew to over 12 million registered users. Previously, Ty was CMO of Hotwire, which he joined prior to launch and grew into a top five travel site and gross bookings of over $750MM before selling to IAC for $660MM. Before Hotwire, Ty held key marketing and brand management positions at Esurance, Clorox and Procter and Gamble. Ty earned his MBA from the Stanford School of Business and a BS from the University of Illinois at Urbana-Champaign where he graduated with Highest Honors.

Vince is based in London, where he leads SquareTrade's expansion into the UK and Europe. Prior to crossing the pond, Vince spearheaded SquareTrade's branded warranty service as VP of Marketing. In addition to launching SquareTrade's warranty program, Vince joined SquareTrade as the second employee, and has played various key roles in product management, operations, and business strategy. He holds a BA in Literature from Northwestern University.

As head of warranty operations, Treven leads SquareTrade's efforts to build the best warranty service in the world. He is responsible for building SquareTrade's terrific team that is passionate about service, and about reinventing the warranty claim experience. Prior to SquareTrade, Treven worked in Finance Consulting with PricewaterhouseCoopers, as PMO at NextCard and Providian, and as an off-shore executive at Epicenter Technologies. His diverse background has exposed him to best- and worse-class practices in delivering service excellence as efficiently as possible. He holds a BA in Economics & Asian Studies at Pomona College.

Mike oversees SquareTrade's sales and business development efforts. In this capacity he is responsible for the development and execution of the company's new business strategies, as well as supporting key existing client initiatives. Prior to joining SquareTrade, Mike held senior level sales management positions at Sony Corporation of America. He also served as SVP Sales at The Harman Consumer Group and VP Channel Sales at CA Technologies. More recently Mike held similar sales and client services positions in the warranty industry with Warranty Corporation of American and NEWAsurion. He holds a BA in Political Science from Widener University in Chester, PA.

Richard Owen is responsible for product management and engineering at SquareTrade. He has over 20 years of experience translating market vision into successful software applications. For the past 10 years he has focused on large-scale SaaS applications for consumers and enterprises. Previously, Richard led product at OpenDNS, Responsys, Topica, and various groups at Autodesk. Richard received a BSc honours degree in Electronic Engineering from Lancaster University in the United Kingdom.

Randy is responsible for all accounting, finance and HR functions. Randy has been working with SquareTrade since 2001 in a consulting role and joined full-time as Vice President, Finance in 2010. Randy has over twenty years of finance and accounting experience including as the CFO of Skyline Construction, the Director of Finance at Enkata Technologies, and an Investment banker at Montgomery Securities. He holds a degree in business from the University of California, Berkeley.

Prior to joining SquareTrade, Karen was Vice President, General Counsel and Secretary of ACCPAC International, Inc. a majority-owned subsidiary of Computer Associates, Inc. Previously, she served as Director and Corporate Counsel of Worldwide Sales and Distribution for Nellcor Puritan Bennett, a medical device manufacturing and distribution company. Before Nellcor, Karen served as Senior Corporate Counsel and Assistant Secretary at Hitachi Data Systems, a distributor of Hitachi mainframe computers. Karen received her Juris Doctorate from Rutgers University School of Law and her bachelor's degree in Political Science from the University of California, Santa Barbara.






Mr. Loughlin joined Bain Capital in 1996 and has been a Managing Director since 2003. He is co-head of the firm's private equity investment activities in the financial services sector. Mr. Loughlin currently serves on the boards of SquareTrade, WorldPay, Ariel Re, Applied Systems, International Market Centers, OSI (Outback Steakhouse), and AMC Entertainment. Prior to joining Bain Capital, he was a Consultant at Bain & Company and served in operating roles at Eagle Snacks and Norton Company. Mr. Loughlin received a M.B.A. from Harvard Business School where he was a Baker Scholar and graduated cum laude with an A.B. from Dartmouth College.

Mike joined Bain Capital in 1991. He is a Managing Director of Bain Capital Ventures and he focuses on technology and technology-driven companies, including software, hardware, database, and telecommunication services. Prior to Bain Capital Ventures, Mike was a Managing Director with the Private Equity Group of Bain Capital, and earlier at Bain Capital, Mike was a Principal of Information Partners, a fund focused on early-stage information technology investing. He has also served in several operating roles as President of a $110 M revenue software company and CFO of a $70 M revenue services company. Prior to joining Bain Capital in 1991, Mike was a consultant with Bain & Company. In addition to his firm and portfolio responsibilities, Mike has also served on the Board of the Boys and Girls Club of Boston for 15 years and coaches Lacrosse. Mike has a BA in Chemistry from Dartmouth College.

Derek Proudian is CEO of LensVector with 25 years of high-tech finance, marketing and engineering leadership experience. Proudian has served as the CEO of five venture-capital backed startups, including Zip2, which was acquired by Compaq for $300 million. Previously Proudian was a general partner at the venture capital firm Mohr Davidow Ventures, and an engineering manager with Hewlett-Packard. He has over 10 years experience in the mobile industry, and also serves on the Board of Directors of mSpot. Proudian holds master's degrees in business and computer science from Stanford University and holds three U.S. patents.

Are you a fan of the Status Quo? Neither are we.

At SquareTrade, our focus is on empowering consumers and transforming an industry. There's a lot about the warranty business that just doesn't compute, but we do things differently around here... and people have taken notice. We're the only warranty provider with a five star rating for customer service, and it's all based around the idea of doing our very best to treat every customer right. But as good as we are, there's always room for improvement. That's where you come in.

We're looking for motivated people who walk in the door with opinions and ideas, eager to take the ball and run with it. If you like a challenge, live to instigate change and love to take the initiative, you're our kind of people. We'll give you a casual atmosphere to work in, opportunities to make a real difference, the occasional Sudden Death darts tournament and a company you can be proud to work for.

Established in 1999, SquareTrade is a pre-IPO company located directly above the Montgomery BART station in the heart of San Francisco's financial district.

You can send us an email or call us at 1.877.WARRANTY (1.877.927.7268).
To discuss partnerships with SquareTrade, please email us at bizdev@squaretrade.com