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SquareTrade and ADR Associates in Partnership to Provide Online Dispute Resolution Services to B2B Marketplaces
SAN FRANCISCO - March 23, 2000 - SquareTrade, the leading innovator
in online trust development, reputation enhancement and dispute
resolution for e-commerce announced today a partnership with ADR
Associates, L.L.C., to expand SquareTrade's role in providing dispute
resolution services to solve complex online disputes. Headquartered
in Washington, D.C. and New York, with panelists throughout the
United States and beyond, ADR Associates will deploy its experienced
mediators and arbitrators to work with SquareTrade and use its patent-pending
dispute resolution solution for online transactions.
The partnership between SquareTrade and ADR Associates will build on the formation
of the SquareTrade Business Panel and will expand SquareTrade's
ability to handle high-end business and commercial disputes. In
the past 25 years, ADR Associates' principals have handled national
and international cases in the full range of commercial, financial
and insurance disputes. Members of the Business Panel, including
partners of ADR Associates, will leverage their experience handling
these types of multi-million dollar cases to resolve online disputes
using SquareTrade's service and technology.
"SquareTrade's online dispute resolution service enables ADR Associates to translate its
extensive expertise in resolving complex disputes to the Web environment,"
said Linda Singer, principal of ADR Associates. "We are looking
forward to working with SquareTrade as an important means of expanding
alternative dispute resolution for the Internet." "With this partnership,
ADR Associates will bring its years of expertise in mediation and
arbitration to the Web," said Steve Abernethy, chief executive officer
of SquareTrade. "ADR Associates and SquareTrade together will provide
quality dispute resolution service for both complex, high-value
transactions and business-to-business e-commerce."
The SquareTrade Seal and dispute resolution service is currently being offered to
eBay buyers and sellers and Onvia.com small business customers.
In addition, any online entrepreneur or business can apply for the
SquareTrade Seal, for display on a Web site or auction posting.
The Seal helps build buyer confidence and represents a seller's
pledge to providing a high level of customer service, and to using
SquareTrade's Dispute Resolution Service and technology should a dispute
arise that cannot be handled via normal customer service channels.
About SquareTrade
SquareTrade is the leading
innovator in online trust development, reputation enhancement and
dispute resolution for e-commerce transactions. SquareTrade's critical
e-commerce infrastructure gives buyers and sellers--both consumers
and businesses--the confidence they need to conduct transactions
online. SquareTrade addresses the all-important issue of building
trust in e-business relationships, which is one of the essential
enabling factors required before there will be substantial transaction
volume in online marketplaces. The digitally watermarked SquareTrade
Seal establishes an online seller's customer service track record,
helps build buyer confidence and serves as the first line of defense
against fraud. The Seal is backed by SquareTrade's patent-pending
Internet-based dispute resolution service and international network
of 250 mediators and arbitrators. Founded in 1999 and today with
over 60 full-time employees, SquareTrade is based in San Francisco,
Calif. For more information, employment opportunities or to contact
SquareTrade representatives, visit the Web site at www.squaretrade.com. |
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