Fields marked in green are required.
If you can provide additional information in the optional
fields, it will help us respond faster!
For retail purchase coverage inquiries, please provide:
(1) Purchase location (2) Item price - excluding taxes/shipping (3) Date of purchase (4) Item condition
(i.e. new or refurbished)
Double check your e-mail address -- it's the
only way we can contact you!
Warranties are available directly from SquareTrade in the U.S. and U.K. only.
Warranties are available for purchase through select retail partners in Canada.
We currently do not offer warranties outside of these areas.
SquareTrade offers warranties on items both on and off-eBay. We are not directly involved in item transactions. If your item was not received or if it arrived damaged, you need to contact your seller.
To contact your retailer please go to their homepage or the store where the item was purchased.
How do I manage my account / warranties?
We've centralized all your Care Plans in your “My Warranties” account and given you the ability to manage them 24/7. To see a copy of your contract, change your contact information, submit a receipt, transfer, cancel or
file a claim on any SquareTrade Care Plan, simply:
Please note that if you wish to update your personal information or update your password; please select the link located at the upper right hand side of your page: “My Profile”
Hope that answers all your questions! If there's anything else you need help
with, feel free to email us using the “Question About An Existing Warranty” in the pulldown,
visit our FAQ section,
or contact a
Warranty Service Specialist at 1.877.WARRANTY (1.877.927.7268),
Mondays through Fridays from 6:00 a.m. to 5:00 p.m. PST.
How do I file a claim? How do I manage a claim?
To make filing a claim as easy as possible, we've given you the control to begin
this process at your convenience. You can file a claim 24/7 through your “My
To access your SquareTrade Care Plan(s) to file a claim, simply:
Of course, you're also welcome to call our Claims line at 877-900-7283 (Mon -
Fri, 6 a.m. - 5 p.m. Pacific Standard Time) to file a claim over the phone or
for assistance with filing your claim online.
If you wish to email us a claims related question, you can submit your question
using the “Question on existing warranty” dropdown above.